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Member Services Representative

Washington Football Team

How to apply

Member Services Representative

Washington Football Team

Apply by 12/9/2020

Posted 2 weeks ago

How to apply


Landover Hills, MD, USA

Job Type

 Job Description

The Washington Football Team is seeking a highly motivated and energetic professionals to join the Member Services staff on a full time basis as a Member Services Representative. The Member Services Representative is responsible for providing superior customer service to and developing personal relationships with Season Ticket Members in order to maximize customer retention.


  • Provide world-class customer service and proactively contact Season Ticket Members.
  • Respond to client feedback via telephone, email, and Zipwhip texting in a timely manner.
  • Maintain detailed records of all correspondence, which will consist of phone calls, in-office and game day visits, and interactions at special events.
  • Develop and maintain relationships with current and potential Season Ticket Members.
  • Continuously look for ways to develop and grow new and existing customer relationships.
  • Greet, Support, and Serve current and potential clients daily, at games, at off-site events, and special events.
  • Work games, weekends and holidays as assigned.
  • Other Duties as assigned.


Qualifications RequiredQualifications Required

  • Ability to anticipate customer needs and provide customer wants.
  • One to two years of direct customer service experience.
  • Bachelor’s degree in Business, Sports Management, Marketing, a related field, or equivalent job experience in a related field.
  • Excellent customer service, verbal and written communication skills.
  • Ability to work as a team player while being open and willing to learn.
  • Ability to work flexible hours including evenings, weekends, some holidays, and event nights.
  • Proficiency in Microsoft Office Suite including Word, Outlook, and Excel.
  • Experience with Archtics and/or CRM system is a plus.
  • Desire to build a career in the sports and entertainment industry.

How To Apply

Inclusive Note

The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

Washington Football Team

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About Washington Football Team

The Washington Football Team is seeking a creative, clever and innovative Motion Graphics Designer to join the Digital Content department and serve as a creative and digital resource. The position bring a contemporary, disruptive and design-forward skill-set to Visual FX production. Provide provocative design, video production and content creation to entertain fans in-stadium, across digital and social media and around the world.

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