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General Manager

ASM Global

How to apply

General Manager

ASM Global

Apply by 12/17/2020

Posted 1 week ago

How to apply


Cary, NC, USA

Job Type

Industry Areas

Operations Management

 Job Description

Include the following. Other duties may be assigned.

  • Maintains active contact with the Town of Cary and its designated Contract
  • Administrator to ensure compliance with all provisions of the services contract.
  • Aggressively promotes the use of the facility to maximize its utilization.
  • Negotiates rental agreements as determined necessary in the best interest of the facility and the Town of Cary.
  • Negotiates contracts and agreements with concert and event promoters and organizers, agents, band managers and Industry professionals.
  • Establishes and maintains effective working relationships with the Town of Cary department heads, Community and Neighborhood Organizations, the
  • Entertainment/Convention industry peers, community and civic organizations to encourage use of the facility.
  • Assures the coordination, implementation and administration of programs assigned by the ASM Global corporate office, to include but not limited to: training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control, crisis management procedures, as well as the current
  • COVID-19 Governmental and Corporate mandates and requirements.
  • Implements current Town Council approved Facility Goals and Objectives in accordance with the management contract and the Town of Cary’s objectives.
  • Prepares and maintains required and necessary reports/records for the Town of
  • Cary/Contract Administrator and for ASM Global’s Corporate Office.
  • Creates creative and effective Event marketing plans and materials to promote the venue and its events. Oversees website, e-mail newsletter, social media and all communication in coordination with Town of Cary communication practices.
  • Develops strong relationships with local and regional media to continue to build the facility’s brand in the market.
  • Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
  • Manages the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
  • Conducts weekly marketing, budget, pre/post event staff meetings.
  • Directs the development and administers the execution of operating and marketing financial plans and documents; to include, operating revenue and expense budgets; capital expense plans and budgets.
  • Provides for control of day-to-day operations; assuring the coordination of plans, programs and events; conducts post-event operational and financial review and analysis.
  • Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility after consultation with contract administer.
  • Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments and individuals; assures and maintains the integrity of the facility in all forms of communication and personal contacts.
  • Oversees and advises Human Resources on any necessary revisions/modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
  • Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations.
  • Evaluates facility practices and recommends improvements to better reflect the needs of the Town of Cary and the facility, and/or to improve the efficiency and safety of operations, in compliance with policies and procedures.
  • Responsible for recruiting, training, supervising and evaluating administrative and supervisory staff.
  • Establishes and maintains effective working relationships with the tenants, employees, union representatives and the general public.

Supervisory Responsibilities

  • Carries out supervisory responsibilities in accordance with all ASM policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Qualifications RequiredQualifications Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration
  • 10+ years experience in the Entertainment Industry in a senior level managerial position.
  • Strong background in contract negotiation
  • 7 to 10 years of venue booking experience required either in an Amphitheater,
  • Arena or an active commercial theater
  • Background in sponsorship procurement a plus
  • Event and promotional experience is preferred

Skills and Abilities

  • Excellent communication and interpersonal skills and organizational ability
  • Ability to work with and maintain highly confidential information
  • Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment
  • Demonstrated knowledge of the principles and practices used in the successful management of entertainment facilities of a similar description
  • Ability to anticipate problems and implement immediate corrective action
  • Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry
  • Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning
  • Considerable knowledge of safety regulations and other federal, state or local laws and regulations
  • Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry
  • Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management
  • Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions
  • Demonstrated ability to manage a facility of same size and type

How To Apply

Inclusive Note

The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

ASM Global

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About ASM Global

ASM Global is a merger of AEG Facilities and SMG, creating a venue management powerhouse spanning five continents, 14 countries and over 300 of the world’s most prestigious arenas, stadiums, convention and exhibit centers, and performing art centers.

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