Membership Services Representative II

Nashville SC

Application Deadline Ended


Apply by Ended 2/11/2021
Membership Services Representative II | Nashville SC

Membership Services Representative II

Nashville SC


Apply by Ended 2/11/2021

Posted 2 months ago

No Longer Accepting Applications

Share

Location


Nashville, TN, USA

Job Type


 Job Description

  • Responsible for, but not limited to, the sales of group and season ticket packages, nightly and annual suites, all aspects of season ticket renewals, customer service, and client fulfillment for an assigned account base.
  • Prospect, establish, research and close group and full season sales through cold-calling, prospecting, appointments and networking.
  • Build strong relationships with assigned season ticket members through effective communication which includes, but is not limited to, seat visits, phone calls, emails, face to face meetings, event invitations, handwritten notes and other communication channels.
  • Assist in coordinating season ticket member events, gift planning, customized member programs and other season ticket benefits to drive customer loyalty.
  • Troubleshoot issues as they arise and determine appropriate resolution by focusing on ensuring that members feel valued.
  • Assist in the execution of annual renewal and relocation campaigns while maximizing customer retention and revenue generation.
  • Identify opportunities within assigned base to maximize revenue through upgrades, add-ons and referral business from clients.
  • Manage assigned season ticket member’s payment schedules, late payment collections, and any financial inquiries.
  • Work all Nashville SC Home Games to assist season ticket members and ensure a memorable experience for fans.
  • Attain individual and department goals as set by the Premium & Membership Services Manager and Director of Ticket Services.

Qualifications RequiredQualifications Required

  • Bachelor’s Degree in Business, Sports Management, Marketing or related field;
  • A minimum of two years of work experience in professional sports ticket sales and/or customer service;
  • Strong work ethic, team-oriented attitude, and enthusiastic about contributing to the success of the department and Club in a fast-paced environment;
  • The ability to work independently and demonstrate innovation and initiative;
  • Exceptional attention to detail, problem solving ability, and ability to meet deadlines under pressure;
  • Excellent interpersonal and communication skills;
  • Ability to work flexible hours including evenings, weekends, and holidays as necessary;
  • Working knowledge of Salesforce & Archtics preferred; and
  • Bilingual (Spanish) speaker is a plus, but not required.

Sign up

Complete your free account setup

or

You must enter your email
You must enter your first name
You must enter your last name
You must enter your password
Your password must contain at least 8 characters and contain an upper and lowercase letter and one number.
By pressing register, you are agreeing to our privacy policy and public profile policy.

Recent Posts
NEW

Operations Coordinator | Ford Idaho Center

Spectra

  • The Operations Coordinator oversees the areas of housekeeping, grounds maintenance, room sets and Horse Park services of the Ford Idaho Center. The Operations Coordinat...

3 hours ago

NEW

Seasonal Switchboard Operator

Cincinnati Reds

  • Department: Ticket Operations Job Title: Seasonal Switchboard Operator Reports To: Sr. Manager of Ticket Operations Customer Service FLSA: Non-Exempt, Hourly ...

3 hours ago

NEW

Membership Fulfillment + Services / Ticket Operations Internship

Amarillo Sod Poodles

  • As membership fulfillment Intern, you will assist the Assistant GM and Ticket Operations Manager with all membership fulfillment and services programs. Not only will you ...

3 hours ago

NEW

NGB Services Specialist (full-time, temporary with benefits)

United States Olympic & Paralympic Committee

  • Provide daily assistance to NGBs in a variety of areas including marketing, digital media, sponsorship, and resource generation. Evaluate strengths and weaknesses of ...

2 hours ago

NEW

Facilities Attendant – LP (full-time regular with benefits)

United States Olympic & Paralympic Committee

  • Maintains the cleanliness and order in all areas of assigned guest/dorm rooms, housing areas, meeting rooms, office, hallways, work rooms, common areas and/or recreat...

2 hours ago

NEW

Dir., Coaching Education

United States Olympic & Paralympic Committee

  • Create and deploy a world leading professional development system to support the ongoing education and development of Team USA coaches. Develop and maintain strong wo...

2 hours ago

NEW

Guest Service Security

St. Louis Blues

  • Enterprise Center, home of world-class entertainment and the Stanley Cup Champion St. Louis Blues are excited to bring events back to life in 2021! We are looking for pas...

2 hours ago

NEW

Digital Sales & Marketing Coordinator

Cincinnati Bengals

  • We are seeking an organized, driven and detail oriented Digital Sales & Marketing Coordinator who is committed to growing their career in the sports industry. The pri...

1 hour ago

Follow Us

×

Congratulations!

You’ve just purchased a featured job listing. The purchase is tied to this job listing, which is now featured.

Copied to clipboard