Coordinator, Ticket Sales and Service

Los Angeles Rams

Coordinator, Ticket Sales and Service | Los Angeles Rams

Coordinator, Ticket Sales and Service

Los Angeles Rams


Apply by 4/11/2021

Posted 17 days ago

How to apply

Location


Agoura Hills, CA, USA

Industry Areas


Sales
Sport Marketing

Job Type


 Job Description

The Ticketing Sales & Service Coordinator will support the Ticketing team, with a focus on fan communication, project administration and client service. This position will handle critical logistics and tasks that ensure a positive gameday and guest experience. The role requires a highly organized, creative individual who enjoys problem-solving and thrives in fast-paced environments.

Core Functions:
  • Assist in creative requests for ticketing needs – e.g., gifting, mailers, collateral, gameday guides, emails, social platforms, websites, etc.
  • Liaise with digital and creative teams to ensure all ticketing and gameday pages are developed and maintained with the most up-to-date information.
  • Generate correspondence on behalf of the Guest Experience and Ticketing teams for internal and external purposes, including pre- and post-event communication, stadium guides and more.
  • Help with sales and renewal campaigns, specifically focusing on how we communicate to fans through various mediums and to ensure all mediums maintain accurate information.
  • Help grow and manage guest communication tools, including the Rams Virtual Assistant and Ticket Services Twitter account.
  • Review post-game guest surveys and internal feedback to provide recommended updates or solutions.
  • Work with ticket leadership and service team to help deliver monthly newsletters to Season Ticket Members and Suite Owners.
  • Collaborate with Demand Generation team on future sales campaigns, specifically around planning.
  • Create and manage digital forms for the tickets sales and service departments. Including, but not limited to, forms for sales campaigns, member feedback or Season Ticket Member sign-ups.
  • Help create, design, customize and update department presentations such as department reports, surveys and other data-centric measuring tools to help decision making.
  • Work closely with Rams gameday/event partners such as SoFi Stadium Guest Experience, CSC Stadium Management, Legends Hospitality, and Legends Retail to resolve issues.
  • Provide support to single game ticket holders pre- and post-game, as well as answer general inquiries.
  • Assist with business process efficiencies to help streamline processes in all facets of the Ticketing team
  • Assist in the hiring, training and managing of Rams Guest Experience gameday team members.
  • Help manage budget and invoicing matters throughout the year.
  • Manage Ticket Department promotional item inventory.
  • Offer general and administrative assistance.
  • Perform other duties as assigned to maintain a safe and enjoyable experience for our guests.

Qualifications RequiredQualifications Required

  • Bachelor’s Degree in a related area of study preferred.
  • High level of computer efficiency, including Microsoft based applications, such as Word, Excel, Power Point. Additional software includes Archtics Ticketing Database, KORE CRM, Formstack and more.
  • Must be a dynamic, self-motivated individual with outstanding communication and organizational skills.
  • Ability to prioritize tasks in a fast-paced environment and to handle multiple tasks at a time.
  • Strategic thinker with a keen attention to detail and task execution.
  • Collaborative culture builder that works well with a diverse team internally and externally.
  • Strong sense of passion and initiative towards the position, the vision and the team.
  • Excellent, professional communication skills, including in written and oral correspondence, and face-to-face interactions. This includes the ability to establish a rapport with others and build strong interpersonal relationships with a variety of personalities.
  • Ability to travel around the stadium visiting clients during home games.
  • Able to work flexible hours (including evenings, weekends, and holidays)
  • Must work all Rams homes games at SoFi Stadium, events at select venues, including but not limited to the Rams Practice Facility.
  • Must be dependable, flexible and able to adapt to a variety of situations.

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