Ticket Operations Coordinator

Minnesota United FC

Ticket Operations Coordinator | Minnesota United FC

Ticket Operations Coordinator

Minnesota United FC


Apply by 5/10/2021

Posted 27 days ago

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Location


Golden Valley, MN, USA

Job Type


 Job Description

The Ticket Operations Coordinator is a full-time position focused on assisting the Ticket Operations Department with season tickets, individual games and various other events. The Ticket Operations Coordinator also assists in supervising part-time Ticket Office staff. This position reports to the Manager of Ticket Operations.

Essential Duties

  • Assist with the administering day-to-day operations of the Ticket Operations Department, including building promotional codes, inventory management and various daily duties
  • Assist with training and supervising Ticket Office staff/MNUFC staff during home games by answering questions and assisting with customer issues
  • Complete daily ticket sales reports and distribute as needed
  • Demonstrate excellent customer service skills, including responding promptly to customer needs and requests for assistance
  • Perform and execute system maintenance on SeatGeek
  • Assist Guest Experience staff with deployment of ticket scanners
  • Assist in training and development of sales staff on SRO/ SeatGeek
  • Other duties may be assigned by the Ticket Operations Manager

Qualifications RequiredQualifications Required

  • 1 - 2 years of related experience and/or training or equivalent combination of education and experience
  • Ticket Operations background preferred
  • Strong interpersonal and customer service skills, team orientation and the ability to communicate effectively at all levels
  • Ability to operate computerized ticketing system
  • High level of demonstrated professionalism and integrity
  • Ability to problem solve and solutions minded thinker
  • Exceptional attention to detail and strong analytical skills
  • Ability to work flexible hours including daytime, evening, weekends, and holidays

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