Office Manager/Customer Service Associate

The Sports Mall

Application Deadline Ended

Apply by Ended 2/18/2021
Office Manager/Customer Service Associate | The Sports Mall

Office Manager/Customer Service Associate

The Sports Mall

Apply by Ended 2/18/2021

Posted 2 months ago

No Longer Accepting Applications



Tampa, FL, USA

Job Type

 Job Description

  • Serve as a main point of contact for online shoppers through daily customer service inquiries via telephone, email and eCommerce support channels
  • Troubleshoot and resolve website and customer shopping issues
  • Work with our products and shipping departments to ensure customer orders are received and processed promptly and accurately.
  • Contact vendors and affiliates as needed to ensure drop-ship and wholesale requests are being received and fulfilled in a timely fashion
  • Provide planning and support for company events and travel
  • Assist with the shipping of online orders on select days and during peak times
  • Providing other administrative support to all staff
  • All other duties assigned

Qualifications RequiredQualifications Required

  • High School Diploma Required; Bachelor's Degree preferred
  • Previous eCommerce or web-based company experience preferred
  • Proficiency in MS Office Suite required; intermediate knowledge of MS Excel required
  • Experience with customer service, inventory, warehousing or shipping programs a plus

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