Ticketing Service Specialist | Part-Time| Dallas Fair Park

Spectra

Ticketing Service Specialist | Part-Time| Dallas Fair Park | Spectra

Ticketing Service Specialist | Part-Time| Dallas Fair Park

Spectra


Apply by 4/18/2021

Posted 1 month ago

How to apply
Share

Location


Dallas, TX, USA

Job Type


 Job Description

The Ticketing Service Specialist is a part-time, event-based position that is responsible for ticket sales and guest services for shows or events. The amount of hours an employee will work is dependent on the venue's event schedule.

Responsibilities

  • Opens and or closes ticket window as required.
  • Deal knowledgeably, pleasantly, and professionally with the general public on the telephone and in person.
  • Collect proper amount for purchase of tickets/coupons as well as issue proper number of tickets/coupons and correct change with efficiency and accuracy.
  • Knows, understands, and informs customers of the refund/exchange policy.
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Maintains knowledge of all event information and seating charts.
  • Reconcile all monies received from ticket/coupon sales and orders.
  • Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
  • Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
  • Stays familiar with all paperwork and documents used in the Box Office.  Fill them out properly and completely.  This includes balance sheets, accessible order forms, mailing list forms, etc.
  • Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
  • Files various records and reports. Performs related clerical work as assigned.
  • Maintains knowledge on venue/event directions, locations, and information.
  • Other duties as assigned by the Senior Box Office Manager/Assistant Manager.

Qualifications RequiredQualifications Required

  • High school diploma or general education degree (GED)
  • A minimum of 1 year money handling experience.
  • A minimum of 1 year of customer service experience.
  • Ability to count money, make change accurately.
  • Ability to listen and follow instructions.
  • Ability to input data into a computer to record sales transactions.
  • Ability to work independently and as a member of the team.
  • Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information.
  • Good problem solving skills and organizational ability.
  • Good customer service skills and sense of public relations.
  • Knowledge of venue ticketing systems; knowledge of the Paciolan Ticketing Platform desirable.
  • Strong customer service skills.
  • Proficiency using Microsoft Office Products (Word, Excel, PowerPoint, and Outlook) and ticketing systems.
  • Bi-lingual (English & Spanish) preferred
  • Flexibility to work nights, weekend and holidays, required.

Sign up

Complete your free account setup

or

You must enter your email
You must enter your first name
You must enter your last name
You must enter your password
Your password must contain at least 8 characters and contain an upper and lowercase letter and one number.
By pressing register, you are agreeing to our privacy policy and public profile policy.

Recent Posts
NEW

Operations Coordinator | Ford Idaho Center

Spectra

  • The Operations Coordinator oversees the areas of housekeeping, grounds maintenance, room sets and Horse Park services of the Ford Idaho Center. The Operations Coordinat...

3 hours ago

NEW

Seasonal Switchboard Operator

Cincinnati Reds

  • Department: Ticket Operations Job Title: Seasonal Switchboard Operator Reports To: Sr. Manager of Ticket Operations Customer Service FLSA: Non-Exempt, Hourly ...

2 hours ago

NEW

Membership Fulfillment + Services / Ticket Operations Internship

Amarillo Sod Poodles

  • As membership fulfillment Intern, you will assist the Assistant GM and Ticket Operations Manager with all membership fulfillment and services programs. Not only will you ...

2 hours ago

NEW

NGB Services Specialist (full-time, temporary with benefits)

United States Olympic & Paralympic Committee

  • Provide daily assistance to NGBs in a variety of areas including marketing, digital media, sponsorship, and resource generation. Evaluate strengths and weaknesses of ...

2 hours ago

NEW

Facilities Attendant – LP (full-time regular with benefits)

United States Olympic & Paralympic Committee

  • Maintains the cleanliness and order in all areas of assigned guest/dorm rooms, housing areas, meeting rooms, office, hallways, work rooms, common areas and/or recreat...

2 hours ago

NEW

Dir., Coaching Education

United States Olympic & Paralympic Committee

  • Create and deploy a world leading professional development system to support the ongoing education and development of Team USA coaches. Develop and maintain strong wo...

2 hours ago

NEW

Guest Service Security

St. Louis Blues

  • Enterprise Center, home of world-class entertainment and the Stanley Cup Champion St. Louis Blues are excited to bring events back to life in 2021! We are looking for pas...

2 hours ago

NEW

Digital Sales & Marketing Coordinator

Cincinnati Bengals

  • We are seeking an organized, driven and detail oriented Digital Sales & Marketing Coordinator who is committed to growing their career in the sports industry. The pri...

1 hour ago

Follow Us

×

Congratulations!

You’ve just purchased a featured job listing. The purchase is tied to this job listing, which is now featured.

Copied to clipboard