NFL Help Desk Specialist

YinzCam Inc

NFL Help Desk Specialist | YinzCam Inc

NFL Help Desk Specialist

YinzCam Inc


Apply by 4/20/2021

Posted 1 month ago

How to apply
Share

Location


Pittsburgh, PA, USA

Job Type


 Job Description

YinzCam is  looking for a client-focused and proactive NFL Help Desk Specialist to provide responsiveness to clients on the use of YinzCam's official mobile apps for two-thirds of the NFL clubs. 
The ideal candidate has a passion for troubleshooting, problem solving, responsiveness, and the intricacies of NFL club apps for sports. In addition, they must be a self-starter with the ability to learn about technology, mobile apps, content-management systems, and to manage multiple customer requests at a fast pace, particularly on game-days, without dropping the ball. We are a 24/7/365 global sports entity, so a solid understanding and love of sports and digital platforms is highly desired. As is the case in sports, hard work, passion, drive, client focus, and understanding what clients want are the elements that will make for a successful and integral part of our team.

We are looking for someone who...
  • Thinks nothing is impossible
  • Relishes the intensity and pace of the sports industry
  • Is client-focused, prompt, and attentive to client needs
  • Will do whatever it takes to troubleshoot and solve a technical problem
What you will be doing...
  • Responding promptly to client questions around YinzCam's NFL club apps and products
  • Reviewing problem reports from fans and customers, to reproduce issues rapidly on NFL game-days
  • Proactively verifying that all of the content and information in YinzCam's NFL club apps is up-to-date on a daily basis, e.g., stats are updating correctly in an NFL club app on game-day
  • Proactively testing all of YinzCam's NFL club apps and their features on a daily basis

Qualifications RequiredQualifications Required

  • 2 years+ of experience in help-desk experience for sports
  • Solid understanding of NFL stats and content
  • Experience with digital platforms/tools, and content management systems
  • Experience with finding and reproducing issues in NFL club apps for sports
  • Strong work ethic and team-oriented who can work with cross-functional teams like Engineering and Project Management
  • Flexible to work evenings and/or weekends particularly to monitor NFL games and the NFL Draft, including weekends, nights, and holidays
  • Appetite and ability to thrive in a high energy fast-paced digital environment
  • Strong desire to learn and grow career
  • Degree in business, engineering, sports management

How To Apply

Sign up

Complete your free account setup

or

You must enter your email
You must enter your first name
You must enter your last name
You must enter your password
Your password must contain at least 8 characters and contain an upper and lowercase letter and one number.
By pressing register, you are agreeing to our privacy policy and public profile policy.

Recent Posts
NEW

Account Executive, Ticket Sales

Aberdeen IronBirds

  • The Account Executive position is for an experienced relationship builder, working to generate revenue through ticket sales. A successful candidate will bring experience ...

16 hours ago

NEW

Seasonal Ticket Operations Assistant

Texas Rangers

  • •          Answer and respond to incoming phone calls from season ticket holders, ticket purchasers and guest complaints •          Lead support ...

16 hours ago

NEW

Section Professional Tournament Operations Internship

Northern Ohio PGA Section

  • Execute pre-tournament responsibilities, such as golf course marking, tee and hole location selection, equipment set-up and developing operational plans Administer...

16 hours ago

NEW

All American Tour Tournament Operations Internship

Northern Ohio PGA Section

  • Execute pre-tournament responsibilities, such as tournament infrastructure and course marking and set-up Administer on-site responsibilities, such as player regist...

17 hours ago

NEW

Junior Golf Tournament Operations Internship

Northern Ohio PGA Section

  • Execute pre-tournament responsibilities, such as equipment and course set-up Administer on-site responsibilities, such as player registration, starting, rules offi...

17 hours ago

NEW

Supervisor-Restroom

Kansas City Royals

  • Help maintain and clean and safe environment for all our guests Help train employees on how to properly clean concourses and restrooms Assist in making sure all...

17 hours ago

NEW

Supervisor-Usher

Kansas City Royals

  • Maintain a safe and guest-friendly environment and enforce company policies Train and supervise Ushers Responsible for department personnel paperwork including ...

17 hours ago

NEW

Assistant Supervisor-Special Assignment

Kansas City Royals

  • Assist Special Assignment Supervisor in training and supervising Special Assignment associates Assist Special Assignment Supervisor with all department personnel p...

17 hours ago

Follow Us

×

Congratulations!

You’ve just purchased a featured job listing. The purchase is tied to this job listing, which is now featured.

Copied to clipboard