Ticket Operations and CRM Intern
Chicago Red Stars
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Location
Bridgeview, IL, USA
 Job Description
 Job DescriptionChicago Red Stars CRM/Ticket Operations Interns will work within the Sales & Ticket Operations Department focusing on database/CRM management, sales reporting, analysis, development, and retention.
Responsibilities:
- Maintain database quality; including but not limited to manually updating customer accounts, identifying records of need, appending data to current records, and running additional data hygiene processes (NCOA, Do Not Call, etc.)
- Providing daily/weekly/monthly reports for sales, service, and marketing initiatives as needed
- Securing, analyzing, mining, and reporting on all records and data sources housed within the database systems, including ticketing and CRM systems
- Database growth and hygiene (completeness of records, National Change of Address, Do Not Call, etc.)
- Coordinate data collection processes and ensure all prospects are entered, tracked, and distributed within CRM
- Be the first point of contact for sales, partnerships, service and marketing, and community relations staff that need assistance with CRM usage, campaign tracking, reporting, and data accuracy
- Build customer and prospect lists for phone, email, and direct mail campaigns based on multiple segmentation criteria
- Coordinate, build and deploy personalized sales, service, and marketing email and telemarketing campaigns, and report on their effectiveness
- Assist with building in-depth customer profiles, sales projections, and other data analysis work as needed
- Matchday assistance is required
Qualifications Required
Qualifications Required- Students should be working towards a bachelor’s degree with an emphasis in sports management, marketing, and/or business preferred.
- Must provide proof of enrollment in a College/University Internship course to receive class credit.
This internship is available on a full time or part-time basis and is non-paid, students should ideally be able to earn academic credit. Interns will report to the Ticket Operations Manager.Â
All interns must complete an online background check.
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The Chicago Red Stars is a women's professional soccer club based in Chicago, Illinois, who compete in the National Women's Soccer League and play their home games in SeatGeek Stadium. The team was a founding member of Women's Professional Soccer, and played in the league in 2009 and 2010.
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Chicago Red Stars
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About Chicago Red Stars
The Chicago Red Stars is a women's professional soccer club based in Chicago, Illinois, who compete in the National Women's Soccer League and play their home games in SeatGeek Stadium. The team was a founding member of Women's Professional Soccer, and played in the league in 2009 and 2010.
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