CSR – Direct to consumer (Maternity Leave replacement)

CCM Hockey

CSR – Direct to consumer (Maternity Leave replacement) | CCM Hockey

CSR – Direct to consumer (Maternity Leave replacement)

CCM Hockey


Apply by 5/10/2021

Posted 27 days ago

How to apply
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Location


Saint Laurent, MB, Canada

Job Type


 Job Description

  • Process claims: analyze warranty admissibility, follow-up on product replacement, etc.;
  • Proactively manage the warranty portal to ensure accuracy of orders and on time delivery;
  • Answer consumer calls and emails;
  • Handle issues in a timely and efficient manner;
  • Communicate and follow up when required with the distribution center, purchasing, product and traffic departments.

Qualifications RequiredQualifications Required

  • College diploma in administration or related field;
  • A minimum of 1 to 3 years of experience;
  • Retail Experience – direct contact with consumers, a strong asset;
  • Excellent knowledge of Microsoft Office, specifically Excel;
  • Ability to offer superior customer service;
  • Strong communication skills over the phone and via email;
  • Ability to provide solutions and solve issues;
  • Bilingual (French and English).

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