Season Ticket Services Account Executive

Chicago Fire FC

Season Ticket Services Account Executive | Chicago Fire FC

Season Ticket Services Account Executive

Chicago Fire FC


Apply by 5/19/2021

Posted 15 days ago

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Location


Chicago, IL, USA

Job Type


 Job Description

Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we encourage candidates of all backgrounds to apply to opportunities within our Club.
Chicago Fire FC is looking for a dedicated Ticket Services Account Executive to join our team!

Job Responsibilities:
  • Increase & maintain season ticket retention rates - actively work toward hitting department and individual renewal/sales goal
  • Build strong relationships with defined account portfolio (season ticket holders) through proactive communication, including seat/suite visits, phone calls, emails, dinners, events, and other communication channels, as part of the Season Ticket Holder touchpoint plan
  • Drive add-on season ticket sales, seat upgrades and referral sales from defined account portfolio
  • Focus on an exceptional fan experience on match day and work closely with Marketing and Operations to ensure consistent approach between “match day program” and one-on-one interactions with fans
  • Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, member benefits and stadium details that are relevant to defined account portfolio
  • Ensure customer and account data and profile requirements are accurate and complete
  • Acquire knowledge and understanding of products we offer and learn to ask targeted questions to better understand the Fire fan base to offer the best benefits possible
  • Additional responsibilities as assigned by the Senior Manager of Ticket Services
  • Find & Create ways to always be more efficient in our department
  • File organized notes on all accounts defined to that portfolio
  • Carry out and find ways to enhance current ideas within department
  • Generate revenue through different avenues besides the ones expected from defined description

Qualifications RequiredQualifications Required

  • Bachelor’s degree required
  • Sales background preferred
  • Excellent interpersonal, communication, customer service, organization, and detail-oriented skills
  • Proficient computer skills and understanding of Microsoft Outlook, PowerPoint, Word & Salesforce CRM
  • Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays

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