Assistant Store Manager

Milwaukee Brewers Baseball Club

Assistant Store Manager | Milwaukee Brewers Baseball Club

Assistant Store Manager

Milwaukee Brewers Baseball Club


Apply by 5/21/2021

Posted 16 days ago

How to apply
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Location


Milwaukee, WI, USA

Job Type


 Job Description

This position is responsible for delivering an excellent fan experience, providing direction to and supervision of retail sales associates, cashiering, stocking, and other retail needs in accordance with the Club’s customer service and operations standards.
 
Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.
  • Demonstrates and models excellent customer service behaviors utilizing Brewers Team Store GLOVE standards: Greet, Listen, Offer, Validate & Enhance
  • Supports the Store Manager and Director with training, developing and mentoring retail sales associates
  • Assists Store Manager and Director with fostering an engaging associate environment through meaningful recognition and feedback
  • Assists Store Manager in troubleshooting customer issues as needed
  • Assists with customer phone sales – taking orders, processing sales and packaging orders
  • Routinely responds to customer e-mails and customer online form submissions
  • Executes daily opening and closing procedures, assist with day-to-day store operations
  • Assists Store Manager with Manager on Duty (MOD) responsibilities
  • Maintain correct register policies and cash-handling procedures with entire retail staff
  • Efficiently processes sales utilizing retail point-of-sale system
  • Assists with the execution of store promotions, gift-with-purchases, and other marketing/promotional activities
  • Maintain Brewers Team Store merchandising standards – ensure merchandise is correctly labeled and displayed, routinely stock and arrange merchandise on shelves
  • Follows Brewers Team Store policies and procedures, ensures they are consistently implemented and maintained in all store locations
  • Assists the Store Manager in executing and maintaining Brewers Team Store cleaning, sanitizing and safety standards
  • Assists the retail warehouse team with inventory and transfers as needed
  • Watch for and recognize security risks and thefts and reports to security/management

Qualifications RequiredQualifications Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Excellent customer service skills and willing to adhere to company’s customer service standards
  • Good communication skills
  • Attention to detail
  • Ability to multitask in a fast-paced environment
  • Ability to work independently and as a team member
  • Basic math skills necessary to accurately handle money
  • Willingness to upsell/recommend add on items to customers
Education and/or Experience
  • Prior retail leadership experience preferred (minimum one year)
  • Previous cash handling experience required
  • Prior experience working with point of sale (POS) system required
  • High school diploma or GED required

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