Assistant Store Manager

As part of Retail Department, the Assistant Store Manager will lead the fan and associate experience for the retail sector of the Milwaukee Brewers in assigned Brewers Team Store locations under the direction of the Retail Operations Manager. Oversee daily store operations, provides direction to Retail Sales Associates in accordance with Club’s customer service, sales, and applicable operation standards.

Core duties for this role include, but are not limited to:

• Demonstrates and models excellent customer service behaviors that align with the Brewers values
• Supports training, developing and mentoring Retail Sales Associates
• Executes daily opening and closing procedures & paperwork
• Maintains Brewers Team Store visual merchandising standards – ensure merchandise is correctly labeled and displayed, routinely stock and arrange merchandise on shelves
• Follows Brewers Team Store policies and procedures, ensure they are consistently implemented and maintained in all store locations, counsel retail associates as needed
• Monitors the Team Store e-mail inbox, responds to customer requests and inquiries
• Supports store initiatives and projects such as new hire interviews, store replenishment, maintaining accurate counts of jersey customization supplies
• Maintains Brewers Team Store cleaning, sanitizing and safety standards
• Assists the retail warehouse team with inventory by scanning product and transfers as needed
• Watch for and recognize security risks and thefts and reports to security/Operations Manager