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Location
Fredericksburg, VA, USA
Job Description
- Oversees day to day operations of the Box office including communication between Ticketing company, communication with department leads, and the management of the box office staff.
- Oversees the daily management of all part-time Ticket Sellers and Supervisors, primarily arranging the staffing hours, including all daytime and event shifts. This is in line with the department budget and to accommodate all event needs.
- Implement procedures for processing tickets for all types of sales and execute an extensive training program for all employees. From day to day processing, to marketing initiates, financial reporting needs and event promoter settlements.
- Regularly evaluate processes to create efficiencies with staff, resources and processes.
- Collaborate with Finance to ensure that all ticketing reporting is accurate against money received and that all money is reported correctly.
- Responsible for all event set up, promoter engagement, on sales, and ticketing issues related to events.
- Oversee inventory management from the on sale through event settlement and post-event financial reconciliation.
- Assist the whole ticketing department with the handling of all internal ticket allotments and allocations for all events
- Oversee will call for all ticketed events, ensuring compliance to all relevant ticket laws.
- Act as senior management available for customer service inquiries and escalated customer issues
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Qualifications Required
- Bachelor's degree, or an equivalent combination of education and/or experience
- Ticket Operations experience in MiLB or other professional sport
- Efficient in Tickets.com/Provenue is preferred but not required
- Excellent oral communication skills
- Professional demeanor, organized and detail oriented
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