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Seasonal Switchboard Operator

Cincinnati Reds

Seasonal Switchboard Operator | Cincinnati Reds

Seasonal Switchboard Operator

Cincinnati Reds


Apply by 5/28/2021

Posted 2 months ago

How to apply
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Location


Cincinnati, OH, USA

Job Type


 Job Description

Department: Ticket Operations
Job Title: Seasonal Switchboard Operator
Reports To: Sr. Manager of Ticket Operations Customer Service
FLSA: Non-Exempt, Hourly

The Seasonal Switchboard Operator is responsible for providing focused operations support for the switchboard and administrative service related activities for the Cincinnati Reds organization. The operator is expected to effectively communicate with our guests, answering questions, via phone or email, or direct them to the appropriate department or person for assistance. The operator must possess the ability to handle high call volumes and remain friendly and professional. Excellent written and verbal communication skills are required. Prior experience in customer service is preferred.

Essential Duties and Responsibilities:
  • Answer incoming calls or respond to email inquiries, provide information and/or forward to appropriate person or department
  • Relay messages to appropriate person or department
  • Track customer interactions in CRM
  • Effectively communicate Great American Ball Park policies and procedures
  • Effectively and professionally communicate with front office staff and guests
  • Support Front desk administration including greeting customers
  • Provide an excellent guest experience for fans in all situations
  • Conduct other administrative tasks as assigned

Qualifications RequiredQualifications Required

  • Prior experience in customer service
  • Excellent communication skills both written and verbal
  • Computer proficient, including Microsoft Office (Word, Excel, Outlook) and internet applications
  • Good telephone etiquette
  • Ability to work normal business hours, some nights, weekends and holidays
Please Note:
  • This is a seasonal opportunity and no benefits will be provided.
  • Pay rate is $10.15 per hour
Important things to know BEFORE you apply:
Any offer of employment is contingent upon satisfactory completion of a background investigation.  Accordingly, you may be required to complete the Cincinnati Reds application forms and other such documentation as may be necessary to comply with the Fair Credit Reporting Act.  Pursuant to Major League Baseball, and in accordance with applicable law, you may be required to submit to a drug screen prior to and during your employment.  To be considered for employment for the above position applicants must meet the following minimum requirements:
  • Must be at least 18 years of age
  • Must have a High School Diploma or GED
  • Games are scheduled on days, nights, weekends and holidays

How To Apply

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