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Account Executive, Client Relations

DSE Hockey Club

Account Executive, Client Relations | DSE Hockey Club

Account Executive, Client Relations

DSE Hockey Club

Apply by 6/2/2021

Posted 2 months ago

How to apply


Frisco, TX, USA

Job Type

 Job Description

This position is primarily responsible for the retention and management of all Victory Club Members (Full Season Ticket Holders).  Account Executives are tasked with exceeding the expected level of service for members and renewing them year over year while growing their book of business via cross-selling, referrals, and other new business initiatives. Account Executives will also be responsible for selling and renewing a partial plan base as well.


  • Provide exceptional customer service to all Victory Club Members (Full Season Ticket Holders)
  • Maintain regular touchpoints with customers, meet them face to face, and hit touchpoint targets with each customer in a way best suited to that customer’s needs
  • Inform and educate Victory Club Members on their benefits and best practices, acting as a consultant and trusted advisor
  • Build rapport with the account base through efficiency, dependability, and a positive and helpful attitude
  • Answer all customer inquiries as immediately as possible, never to exceed 24 hours without a response during the work week
  • Execute all customer requests through the box office and secure payment for season ticket packages
  • Utilize, track, and log touchpoints and conversations within CRM as directed
  • Cover assigned shifts at Victory Club HQ, receptions, and other VCM experiences throughout the season
  • Renew full season and partial accounts at an exceptional rate, while also putting a focus on fresh sales throughout the year
  • Cross-sell account base into groups, suites, and additional season ticket packages or premium products
  • Provide support in answering in-bound calls on Victory Club Member hotline and assisting other customers

Qualifications RequiredQualifications Required

  • Bachelor’s Degree
  • Ability to work independently and as an effective team member
  • Strong customer service skills and problem-solving abilities
  • Ability to handle a fast paced and sometimes high stress environment
  • Excellent communication and organizational skills with a client-centric attitude.
  • Professional, self-motivated, confident and willing to lead by example.
  • 1 or more years of proven sales and/or customer service experience within a sports organization is preferred.
  • Ability to work in a team-oriented environment with an irregular work schedule to include nights, weekends, and some holidays.
  • Knowledge of Archtics ticketing system, Microsoft Dynamics (KORE), and basic Excel/Word proficiency are all preferred.

How To Apply

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