Student Engagement & Aquatics Guest Experience Agent

Trent University

Reporting to the Manager, Sport Development, the Student Engagement & Aquatics Guest
Experience Agent oversees the day-to-day operations of the student engagement programs (inclusive of campus recreation) and the Aquatics Centre (the Aquatics Centre is coordinated in conjunction with the Sport & Aquatics Centre Guest Experience Agent) to ensure that a high quality experience is delivered to all Trent students. This position provides leadership to a team of part-time student staff and program instructors and the Agent must be flexible and able to work weekday (day and evening) and weekend shifts.

• Two years of post-secondary education (college or university) in a related field
• Two to three years’ experience in the delivery of programs to students or student leadership and/or a sport or aquatics background, including coordination and leadership
• Demonstrated knowledge base in aquatics, exercise and wellness theory and practice
• Current National Lifeguard Service Certification is an asset; candidates without a current NLS certification must meet the prerequisites for the course and be willing to complete the required lifeguarding certification as a condition of employment
• Experience as a Head Life Guard and / or senior administrative experience in an aquatics environment is an asset. Current Aquatics certifications in instruction, including: Red Cross and Lifesaving Instructor and Bronze Cross Examiner is an asset
• Excellent customer service and conflict resolution skills and strong ability to initiate quality program deliverables
• Ability to balance the interests of a variety of client groups, adjusting priorities to meet client needs
• Strong supervisory, interpersonal and training skills and proven track record of demonstrating initiative and growing program offerings
• Solid organizational and time management skills
• Demonstrated ability to work as a team player within an athletics environment
• Current Standard First Aid and CPR C Certification
• Proficient computer skills in Microsoft Word, Excel, PowerPoint and experience with a recreation management software is an asset