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Assistant General Manager | Crown Complex
Spectra

EXPIRED

EXPIRED

Application Deadline Ended
Apply by Ended 7/28/2022

Assistant General Manager | Crown Complex | Spectra

Assistant General Manager | Crown Complex

Spectra


Apply by Ended 7/28/2022

Posted 3 months ago

No Longer Accepting Applications

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Location


Fayetteville, NC, USA

Job Type


 Job Description

The Assistant General Manager will work closely with the General Manager in planning, directing and managing the day-to-day operations of the Crown Complex including event planning, sales, marketing, public relations, finance, human resources, event services, ticketing and operations. Supervision is exercised over professional staff that directs various sections in day-to-day operations. Further responsibility includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.

Responsibilities

  • Assist the General Manager in planning, directing and managing the day-to-day operations of the facilities including sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security
  • Promote the Complex to all potential clients;
  • Conduct facility tours;
  • Answer questions and provide information regarding facility services, technical capabilities, policies and procedures;
  • Assist clients in finalizing booking arrangements.
  • Initiate sales calls via phone, electronic mail, surface mail and in person with the intent of aggressively marketing the Crown Complex to repeat and prospective clients.
  • Work directly with clients in preparation of cost estimates, contract negotiations, oversight of event management, event settlement.
  • Represent the General Manager as needed at various meetings specifically with client and tenants.
  • Assist the General Manager in the development and administration of the facility’s operating and capital budgets;
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Assist the General Manager in the oversight of the facility’s contract service partners (food & beverage, IATSE, merchandise, a/v) Create and analyze in-house event budgets for prospective events.
  • Other duties and responsibilities as assigned

Qualifications RequiredQualifications Required

  • Minimum 5 years’ experience of increasing responsibility in operations management in a professional public assembly arena/stadium preferably in a college setting.
  • Minimum 2 years of direct supervisory experience at the Director level Bachelor’s Degree or better from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field (Other combinations of experience and education that meet these requirements may be substituted)
  • Experience employing modern management methods, long range planning, principles of budgeting, and leadership skills
  • Working knowledge of sales, marketing, event services, safety and security, facility maintenance and housekeeping, finance and human resources, audiovisual, telecommunications, and food and beverage operations
  • Knowledge of and experience in the event booking process, contract development and execution, and event settlements, specifically as it relates to arena events and meeting room space.
  • Production experience involving audio, video, lighting, and rigging.
  • Excellent customer service skills Familiarity with EEOC, FLSA, OSHA, ADA and other employment regulations Excellent communication skills in the English language and interpersonal skills
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