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INTERNSHIP (Seasonal 2022-23): Membership Services

Washington Wizards in Washington

Application Deadline Ended
Apply by Ended 8/28/2022

INTERNSHIP (Seasonal 2022-23): Membership Services | Washington Wizards in Washington

INTERNSHIP (Seasonal 2022-23): Membership Services

Washington Wizards in Washington


Apply by Ended 8/28/2022

Posted 2 months ago

No Longer Accepting Applications

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Location


Washington D.C., DC, USA

Job Type


 Job Description

The Wizards Membership Services Intern is responsible for leading all aspects of setup, execution, and breakdown for the Washington Wizards DC 12 Club Membership events. This position will focus on providing excellent customer service to our season ticket members while working to further advance existing events. This is a paid internship.
Are you a student with strong customer service skills looking to learn about the season ticket membership process? We'd love to hear from you!
Responsibilities: 
  • Develop, plan, and carry out events, programs and receptions.
  • Engage with season ticket base at events and work to improve the fan experience through outstanding customer service.
  • Handle inventory of autographed/promotional items and giveaways.
  • Track and distribute appropriate season ticket member gifts, birthday cards, etc.
  • Support the Membership Services department in preparation of daily objectives, supporting off-season event planning and execution, and assist with the renewal campaign.
  • Use Archtics and SalesForce software for reports, account set-up and maintaining up to date member records.
  • Research and offer ideas aimed at enhancing existing events and programs including researching local businesses in an attempt to host member events.
  • Build content for bi-weekly member newsletter and digital marketing of events using Eloqua.
  • Perform analysis and recaps of completed events.
  • Other duties as assigned.

Qualifications RequiredQualifications Required

  • Must be an undergraduate or graduate student.
  • Strong written and verbal communication skills, comfortable working with staff and clients of all levels.
  • Ambitious and outgoing individual who takes initiative on projects and events.
  • Strong organization skills with phenomenal attention to detail.
  • Strong time management skills, able to handle and prioritize multiple assignments in a fast-paced, deadline driven environment.
  • Strong collaboration skills with the ability lead on individual projects.
  • Maintain confidentiality and use discretion when privy to sensitive information.
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Google Docs.
  • Basketball knowledge and customer service experience a plus.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Reliable transportation and housing.
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