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Membership Experience Executive

Pistons Sports & Entertainment

Membership Experience Executive | Pistons Sports & Entertainment

Membership Experience Executive

Pistons Sports & Entertainment

Apply by 10/18/2022

Posted 16 days ago

How to apply


Detroit, MI, USA

Job Type

 Job Description

We are an organization that is committed to leadership in our community, diversity and inclusion, teamwork, our customers and personal character and accountability. We are seeking a driven addition to reflect our core values. We consider ourselves an extension of The Pistons brand, we are excited to engage with the Detroit community, and we want to meet you!

What you’ll be doing
  • Responsible for service effort and annual retention of account base
  • Working to upsell, cross-sell and generate new business from account base and referrals
  • Developing, maintaining and enhancing relationships with clients including friends, family and guests
  • Proactively communicating to customers by being a specialist on member benefits and team initiatives
  • Providing a unique and personalized experience by going above and beyond expectations to increase the customer experience.
  • Managing and tracking personal touchpoints in SalesForce through proactive phone calls, in-arena seat visits, handwritten notes, office appointments and interactions at member events
  • Providing creative and innovative new ideas to enhance the team including new benefit programs, events, and renewal incentives
  • Assisting in coordinating and executing annual member events, virtual experiences, mailings, gifting, fence sitter initiatives
  • Working diligently to ensure a smooth account transition by collaborating with the Business Development, Group Sales and Inside Sales teams
  • Using logical thinking and problem solving techniques to reach practical solutions for our members

Qualifications RequiredQualifications Required

  • Bachelor’s degree from an accredited university is required
  • At least 1 year of sports industry experience
  • 1-2 years in a sales or customer service facing position
  • Excellent communication, networking and writing skills are required
  • Must demonstrate a high degree of motivation, time management, attention to detail and organization
  • Ability to write creatively and present ideas in a clear and concise manner
  • Collaborative spirit in regards to recognizing overall goals and vision
  • An amiable, proactive, and self-motivated team improver
  • Past experience using Ticketmaster, Salesforce, Archtics software

How To Apply

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