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Ticket Services Assistant

Indianapolis Indians

Application Deadline Ended
Apply by Ended 11/7/2022

Ticket Services Assistant | Indianapolis Indians

Ticket Services Assistant

Indianapolis Indians

Apply by Ended 11/7/2022

Posted 2 months ago

No Longer Accepting Applications



Indianapolis, IN, USA

Job Type

 Job Description

Provide high level of customer service and assistance to all operations related to the tickets department including sales, services, premium services and special events.
Essential Functions:
  • Service inbound customer phone calls and ticket orders keeping customer service a top priority.
  • Service and process Full Season, Mini Season, Suite, Group and Individual ticket accounts.
  • Execute daily ticket sales from point-of-sale terminals.
  • Provide strong support for ticket sales team while partnering with ticket sales executives to assist as needed.
  • Provide support for all ticketing needs including the troubleshooting of online digital ticketing needs.
  • Responsible for the counting and reconciling of daily money deposits.
  • Maintain accurate database files and customer information utilizing ticketing databases.
  • Recognize opportunities to enhance revenue and customer experiences whenever possible.
Other Duties:
  • Assist field operations with field maintenance - pulling tarp, clearing fireworks, etc.
  • Pocket schedule distribution when scheduled by marketing department.
  • Represent the Indians at various community outreach events.
  • Box Office & front desk shifts in season, as assigned, on a rotating schedule.
  • Other duties as assigned.

Qualifications RequiredQualifications Required

  •  Character traits include enthusiasm, honesty and integrity and an eagerness to learn.
  • Strong attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to multitask and meet deadlines in a fast-paced environment.
  • Proficient with Microsoft Office (Word, Excel, Outlook).
  • Ability to work up to 14 hours per day, up to 100 hours per week (in-season).
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