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Ambassador, Rocket Mortgage FieldHouse

Cavaliers Holdings, LLC

Application Deadline Ended
Apply by Ended 11/17/2022

Ambassador, Rocket Mortgage FieldHouse | Cavaliers Holdings, LLC

Ambassador, Rocket Mortgage FieldHouse

Cavaliers Holdings, LLC

Apply by Ended 11/17/2022

Posted 2 months ago

No Longer Accepting Applications



Cleveland, OH, USA

Job Type

 Job Description

It is the primary responsibility of the Rocket Mortgage Fieldhouse Ambassador to answer all incoming phone calls, greet incoming guests, provide excellent customer service, be knowledgeable and informative regarding events and activities at the FieldHouse and create a safe and friendly environment for all guests, clients, and team members.


  • Answer all incoming phone calls in a proper, welcoming, timely and professional manner.
  • Transfers calls as required to the appropriate team or team member.
  • Greet guests, clients, partners, visitors, team members and others at Rocket Mortgage FieldHouse.
  • Answer guests’ questions about Rocket Mortgage FieldHouse events and activities.
  • Direct guests to the areas of Rocket Mortgage FieldHouse.
  • Offer high level customer service to all team members and guests.
  • Be welcoming and have high positive energy.
  • Monitor activities at entrances.
  • Communicate with team members to notify them of guests/clients that have entered Rocket Mortgage FieldHouse.
  • Report suspicious or criminal activity to security team.
  • Exhibit a professional demeanor and willingness to assist all guests whenever possible.
  • Answer questions; provide accurate information regarding events, hours of operations, promotions, and directions.
  • Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
  • Clear verbal communications skills to represent Rocket Mortgage FieldHouse in an intelligent, professional, and courteous manner.
  • Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.
  • Ability to sit at a desk for long periods of time.
  • Ability to work effectively under pressure and/or time constraints yet maintain accuracy.
  • Ability to work independently.
  • Must be able to work Monday – Friday from 9:00 – 5:30 PM.
  • Perform other job-related duties as assigned.

Qualifications RequiredQualifications Required

  • High school diploma or general education degree (GED); or equivalent combination of education and experience.
  •  Six to twelve months related experience and/or training; or equivalent combination of education and experience.
  • Must be reliable, flexible, punctual and have high energy. Must possess a pleasant personality and a professional attitude/appearance. Must be a self-starter who requires minimal supervision.
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