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Technology Specialist, Baseball Systems

Boston Red Sox

Application Deadline Ended
Apply by Ended 11/19/2022

Technology Specialist, Baseball Systems | Boston Red Sox

Technology Specialist, Baseball Systems

Boston Red Sox


Apply by Ended 11/19/2022

Posted 1 month ago

No Longer Accepting Applications

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Location


Boston, MA, USA

Job Type


 Job Description

The Technology Specialist, Baseball Systems is responsible for ensuring the installation, readiness, monitoring, maintenance, and support of key baseball operation’s technology at all Red Sox affiliate ballparks, Fenway Park, and at our Academy in the Dominican Republic. Baseball operations technology includes, but is not limited to, specialized camera systems, radar tracking systems, advanced pitching machines, video coaching systems, optical tracking systems, medical technologies, and other supporting technology, as necessary. The role will have a dual-reporting relationship to the Director, Baseball Systems as well as to the VP, IT Operations. The ideal candidate must be detailed-oriented, self-motivated, possess strong communications and project management skills, good technical experience, and an understanding of baseball or other professional sports. The candidate will need to effectively manage the operational readiness and health of numerous systems, coordinate with technical personnel within the Red Sox as well as vendors supporting ballparks and key technology providers.

RESPONSIBILITIES:
  • Manage the installation, readiness, maintenance, and support of key Baseball Operations technology at all Red Sox affiliate ballparks, Fenway Park, and at our Academy in the Dominican Republic
  • Monitor and ensure the proper functioning of these key technologies, particularly during spring training and the baseball season
  • Develop an effective relationship with Baseball Operations technology partners, installation and support vendors, Baseball Operations personnel and ballpark resources
  • Take calls, Slack, IM, and respond to e-mails for teir-1 support from ballpark resources, vendors, Baseball Operations, and IT
  • Log and monitor all support calls and manage/escalate tickets with tier-2 resources in ServiceNow
  • Partner with Baseball Operations and IT on the scheduling and deployment of key ballpark technologies in conjunction with vendors and respective ballpark personnel
  • Create and update ballpark technical documentation to reflect the positioning of key baseball technologies
  • Communicate timely and thoroughly to Baseball Operations and IT leadership on business interruptions
  • Work collaboratively with ballpark technology vendors using Slack, Trello, IM, and other communication tools to support all baseball technologies
  • Develop a working knowledge of Baseball Operations technology and support requirements to help troubleshoot and resolve issues when possible
  • Manage vendor invoices associated with the installation, operation, and support of Baseball Operations technology. Communicate expenditures with Director, Baseball Operations and VP, IT Operations.

Qualifications RequiredQualifications Required

  • 2 or 4- year college degree, preferably in an IT-related discipline or related experience
  • Proficiency with PC hardware and software, with basic to intermediate troubleshooting a must
  • Thorough knowledge of Microsoft software (e.g., Office, Exchange, Word, Excel, PowerPoint, O365, etc.)
  • Experience working in a sports or entertainment environment and an understanding of the key technologies and support requirements
  • Experience working with ballpark technologies is a plus
  • Good project management skills
  • Strong written, oral, and interpersonal communication skills
  • Strong problem-solving skills
  • Aptitude to work independently
  • Able to prioritize work, effectively communicate risk, and able to meet deadlines
  • Ability to work effectively with all levels of employees
  • Ability to partner with vendors
  • High degree of professionalism and ability to maintain confidential information
  • Willing to travel to affiliates and the Dominican Republic as needed
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