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Guest Experience Internship

Miami Marlins

Guest Experience Internship | Miami Marlins

Guest Experience Internship

Miami Marlins

Apply by 12/6/2022

Posted 22 days ago

How to apply


Miami, FL, USA

Job Type

 Job Description

Serves as liaison of the Miami Marlins and loanDepot park’s guests to ensure that Five Star Service is provided as it relates to, but not limited to, ticketing, housekeeping, guest flow, general park operations, and guest overall experience.
Essential Functions:
  • Be proactive and friendly in greeting and assisting our guests with various inquiries at all points of contact
  • Exhibit a friendly, guest service-oriented attitude and professional appearance at all times.
  • Assist guests with locating seats and escorting guests to their seat, if necessary, in a professional manner.
  • Assisting with access control, ensuring all guests are in their proper locations when seated.
  • Assume ownership in resolving guest challenges around the stadium (e.g. mask enforcement, fighting, prohibited items, bag rules, and duplicate ticket issues).
  • Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
  • Be knowledgeable of various points of interest available for the enjoyment and entertainment of our guests.
  • Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
  • This description defines the type of work being performed by a person assigned to this position. It is not a complete list of all duties and responsibilities required by the Miami Marlins and loanDepot park.

Qualifications RequiredQualifications Required


  • Availability to work a minimum of 80% of ALL loanDepot park events, which includes all Miami Marlins home games, Monster Jam, concerts, and more. This may include weeknights, weekends, and holidays.
  • Hospitality industry experience a plus.
  • Customer service experience (entry level or supervisory) preferred but not required.
  • Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills
  • Requires attention to detail and the ability to adapt to changing and difficult situations.
  • Must have the ability to anticipate needs, assess situations and act accordingly.
  • Fluent in English, Spanish beneficial.

How To Apply

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