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Intern, Fan Experience

Tampa Bay Rays

Intern, Fan Experience | Tampa Bay Rays

Intern, Fan Experience

Tampa Bay Rays


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Posted 1 month ago

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Location


St. Petersburg, FL, USA

Job Type


 Job Description

The Tampa Bay Rays and Rowdies 2023 Fan Experience Intern will assist in providing an outstanding experience for all guests attending events at Tropicana Field and Al Lang Stadium. Primary responsibilities will include ensuring all guests receive outstanding customer service from event day staff and developing and operating unique fan interactive activities.

In fulfilling this responsibility, duties may include:
  • Recruitment of Fan Hosts (ticket takers, ushers, interactive game hosts, etc.)
  • Supporting game day staff with operational needs
  • Communicating with vendors, entertainers, and other departments to successfully implement event-day operations
  • Assisting with training event staff (Concessions, Merchandise, Security, Cleaning, etc.)
  • Supporting Fan Experience team in planning Rays University trainings
  • Communicating and resolving fan issues relating to event experience
  • Aiding with scheduling of Fan Hosts for events utilizing ABI software
  • Assisting with Non-Baseball Events (Rowdies Matches, Gymnastics, Graduations, etc.)
  • Developing organizational systems ensuring proper inventory levels for events
  • Overseeing the Tropicana Field tour program and Tour Guides
  • All other duties as assigned

Qualifications RequiredQualifications Required

  • 2-3 years at an accredited university or related experience
  • Customer service and training experience preferred
  • Ability to work professionally in an office setting with other departments
  • Confidence to speak in front of large groups
  • Experience in live entertainment or sports
  • Ability to handle multiple projects simultaneously
  • Computer skills (Proficient in all Microsoft Office programs)
  • Excellent communication skills (via phone, e-mail, letters, etc.)

How To Apply

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