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Payment Services Associate – Seasonal – Falcons

Atlanta Falcons Football Club

Application Deadline Ended
Apply by Ended 12/15/2022

Payment Services Associate - Seasonal - Falcons | Atlanta Falcons Football Club

Payment Services Associate – Seasonal – Falcons

Atlanta Falcons Football Club


Apply by Ended 12/15/2022

Posted 3 months ago

No Longer Accepting Applications

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Location


Atlanta, GA, USA

Job Type


 Job Description

The Atlanta Falcons Payment Services team assists Season Ticket Members by delivering top-notch service and customizable payment plans.  The program provides reps with the necessary tools, skills, and experiences to build a solid foundation within the professional sports industry.
Role & Responsibilities:
  • Recover past-due PSL and Season Ticket payments from clients
  • Identify, troubleshoot, and resolve un usual/adverse situations and make sound judgement decisions based on available facts
  • Proactively communicate with Season Ticket Members to determine needs and become experts on the products and services offered
  • Manage records within Archtics and CRM ticketing systems
  • Assist various departments on gamedays to develop further insight and skillset within the AMBSE family

Qualifications RequiredQualifications Required

  • 60+ touchpoints daily
  • 30-hour work week, ability to work home games
  • Punctuality
  • Meet weekly goals set by management
  • Maintain positive demeanor, team spirit and professionalism at all times
  • Attend and contribute at meetings
  • This is an in-person position expected to work at Mercedes-Benz Stadium
Required Skills:
  • Customer service oriented
  • Ability to produce timely results with a sense of urgency
  • Use of sound judgement and problem-solving skills
  • Uphold a high level of organization and attention to detail
  • Be flexible and adaptable to changes as they come
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