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Premium Service Intern

FC Cincinnati

Premium Service Intern | FC Cincinnati

Premium Service Intern

FC Cincinnati

Apply by 12/17/2022

Posted 12 days ago

How to apply


Cincinnati, OH, USA

Job Type

 Job Description

The Premium Service Intern will assist with all premium ticket service-related functions. This individual will be primarily responsible for developing and applying skills in various areas including but not limited to sales, customer service, and organizational growth and planning and executing various hospitality functions. This internship is set to begin in January and conclude at the end of the MLS season in November. This is a part-time role (15-20 hours per week, flexible during the school year) paid on an hourly basis and college credit is also available if needed.
Primary Responsibilities:
  • Assist in service and retention campaigns and events for premium members
  • Act as a liaison between internal departments to ensure that premium members expectations are met
  • Serve as a gameday service liaison for Luxury Suites and premium seating
  • Proactively anticipates and resolves premium members needs tactfully
  • Learn the daily functions of the Suite sales process including suites and premium seating
  • Cultivate dynamic working relationships with current and new clientele
  • Support the Ticket Departments throughout all stages of the sales process
  • Assist with creation of premium contracts and proposals
  • Assist customers with menu planning for nightly suite rentals
  • Other duties as assigned

Qualifications RequiredQualifications Required

  • A recent college graduate or enrolled in a Bachelor’s or Master’s degree program
  • Excellent communication and interpersonal skills and organizational ability
  • Ability to work with and maintain highly confidential information is required
  • Ability to work simultaneously with a variety of stakeholders and foster a cooperative environment
  • Ability to anticipate problems and implement immediate corrective action
  • Strong orientation towards hospitality/customer service for the meeting and entertainment industry
  • Proven time management, organizational, and prioritizing skills
  • Must always have a fan-friendly attitude and a professional appearance
  • Must be fully vaccinated for COVID-19 and provide verification of vaccination prior to start date
  • Ability to work outside of regular business hours including but not limited to weekends and holidays as required by the FCC game schedule, special events, and projects

How To Apply

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