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Venue Conversion Manager – Little Caesars Arena

Olympia Entertainment

Venue Conversion Manager - Little Caesars Arena | Olympia Entertainment

Venue Conversion Manager – Little Caesars Arena

Olympia Entertainment

Apply by 12/18/2022

Posted 16 days ago

How to apply


Detroit, MI, USA

Job Type

 Job Description

The position is responsible for managing the conversion technicians and ensuring calendar and conversion event requirements are met and exceeded for a multi-purpose sports and entertainment facility.

Key Responsibilities
  • Manage staff and department in accordance with the policies, procedures and applicable laws. Responsible for hiring, training, scheduling, and disciplining of colleagues. Handle employee inquiries, and resolves issues, address employee relations issues and has decision making responsibilities as it relates to managing a staff. Train staff on standard operating procedures and ensure compliance.
  • Inspire, mentor and develop staff to deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners.
  • Provide oversight and assist Facility Manager with VIP events and party requirements.
  • Maintain department and colleague records and reports. Produce payroll, revenue and other requested reports.
  • Interface with all departments to ensure conversion requirements are met or exceeded in regards to conversion requests.
  • Manage all aspects of conversion process in preparation for events. Including setting up and tear down of flooring, portable chairs, operable walls, barricades, staging, tables and other furnishing and equipment.
  • Represents the conversion team in meetings, strategy sessions, goal-setting, or budgetary meetings.
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work process and work cooperatively and jointly to provide quality seamless customer service.
  • Responsible for reviewing and approving incident and damage reports related to conversion activities.
  • Manage third party vendors to ensure service level agreements are being met and goals achieved.
  • Maintain a safe work environment, ensuring staff is well informed on event schedule and work orders. Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly following reporting procedures.

Qualifications RequiredQualifications Required

  • Bachelor’s degree or related experience may be considered. Minimum of five (5) years’ experience in an event staff management role. Working knowledge of public/venue operating procedures, building systems and code compliance with local and state laws.
  • Minimum of (4) years of years of experience with conversion activities for event load-in, load-out for events, tours and private parties as well as methods and techniques movement of furniture, backstage catering, on-site and off-site storage facilities.
  • Ability to effectively interact with all levels of management, colleagues, promotors, guests and visitors.
  • Ability to simultaneously manage a high level of detail across multiple projects.
  • Strong organizational skills with the ability to multi task and problem solve in a fast-paced environment.
  • Ability to use heavy equipment such as forklifts, scissor lifts, tug, boom lift, bobcat etc. with precision and accuracy.
  • Demonstrated knowledge of safety requirements, public facility/venue standards, building systems and infrastructure.
  • Effective communicator, both written and verbal. Excellent interpersonal skills.
  • Work effectively under pressure to meet business deadlines. Adaptable with change.
  • Establish and maintain effective working relationships with staff, contractors and facility users.
  • Knowledge of ice installation and maintenance. Extensive knowledge of mechanical, electrical and plumbing systems. Knowledge of HVAC, lighting, audio visual, computer energy management systems and related codes and regulations for each.
  • Knowledge of and compliance with Federal and State OSHA regulations, safety practices, including first aid and all applicable safety standards for public facilities.

How To Apply

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