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Member Services Representative

Los Angeles Rams

Member Services Representative | Los Angeles Rams

Member Services Representative

Los Angeles Rams


Apply by 12/25/2022

Posted 12 days ago

How to apply
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Location


Agoura Hills, CA, USA

Job Type


 Job Description

The Member Services Representative will be directly responsible for an assigned group of Season Ticket Members and will participate in all aspects of season ticket renewals, seat relocation, upselling and customer service, with a goal of creating an exceptional Member experience. This role will focus on using CRM tools, member data and touchpoint campaigns to increase their Members’ engagement, loyalty, satisfaction, and retention rates.

This person will be an integral part of the overall Rams Member Services Department, that will create and deliver best in class gameday service and experiences for all Season Ticket Members, local and visiting fans from around the world.

Responsibilities:

  • Successfully achieve the season ticket renewal goal for your assigned accounts and positively contribute to team efforts to achieve the overall renewal goal
  • Effectively manage assigned Season Ticket Member accounts by engaging with Members through daily outbound activities (phone calls, emails, text, and Facebook discussions, etc.)
  • Monitor various inbound communication channels, including, but not limited to, phone, email, text and social media, to assist Season Ticket Members and general fans
  • Become an expert on all seat products, benefits, and services to proactively anticipate the needs of Season Ticket Members and guarantee the highest level of satisfaction
  • Be a primary fan facing representative at all Rams home games to ensure an exceptional experience for all ticketed guests Functions may include, but are not limited to, working in the box office, ticket resolution, phone queue, and Member experiences
  • Assist with Season Ticket Member events on various activities including organizing the event, setup, check-in and general event operations
  • Effectively utilize ticketing software and CRM to manage customer accounts and accurately enter all touchpoints and updated client information into CRM system
  • Work with the Ticket Sales team to ensure smooth account transition from completion of sale to Service Team
  • Meet monthly with the Supervisor of Member Services to review service activity, including progress on touchpoint campaign and renewal goals
  • Other duties as assigned

Qualifications RequiredQualifications Required

  • A dynamic, outgoing, self-motivated individual with outstanding communication and natural customer service instincts.
  • Must have high level of interpersonal skills to handle sensitive confidential situations and information.
  • Ability to communicate effectively with prospects, clients, and fans in a professional manner
  • Passion for working in the NFL, working in a team environment and interacting with fans
  • Positive and resilient team-centric attitude with a professional demeanor
  • Collaborative culture builder that works well with a diverse team
  • Strategic thinker with the ability to handle multiple tasks with varying deadlines
  • Strong critical thinking, problem solving and conflict resolution skills
  • Strength in time management, administrative ability, and organization

How To Apply

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