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Ticket Services Representative

Boston Red Sox

Application Deadline Ended
Apply by Ended 1/5/2023

Ticket Services Representative | Boston Red Sox

Ticket Services Representative

Boston Red Sox


Apply by Ended 1/5/2023

Posted 2 months ago

No Longer Accepting Applications

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Location


Boston, MA, USA

Job Type


 Job Description

This is a part-time position in the Ticket Services Department.  Duties will include answering incoming sales calls including individual, group, specialty seating, accessible seating, season tickets, Spring Training tickets as well as tickets for additional events hosted at Fenway Park. This position will also handle ticket-related service issues via telephone, email, face-to-face, and mail correspondence.

RESPONSIBILITIES:
  • Answer all inbound ticket sales and customer service phone calls for Red Sox home games, Spring Training games at JetBlue Park and other events hosted at Fenway Park
  • Provide service to 10th Man and 20 Game partial plan season ticket holders via phone, email and face-to-face communications
  • Provide day of game customer service via phone and face-to-face at various ticket services windows on game and non-baseball event days
  • Track all customer service issues using CRM software
  • Issue tickets at VIP will-call window on game days
  • Ad hoc tasks as assigned by the Senior Manager or Senior Director, Ticket Services

Qualifications RequiredQualifications Required

  • Must be able to work flexible hours including nights, weekends, and holidays
  • Excellent communication skills including written, verbal and telephone
  • Prior telemarketing, customer service and/or sales experience is preferred, but not essential
  • Ability to multitask and consistently meet deadlines
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