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Client Services Associate

Tri-City ValleyCats

Application Deadline Ended
Apply by Ended 1/13/2023

Client Services Associate | Tri-City ValleyCats

Client Services Associate

Tri-City ValleyCats


Apply by Ended 1/13/2023

Posted 2 months ago

No Longer Accepting Applications

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Location


Troy, NY, USA

Job Type


 Job Description

This position requires an organized, detail-oriented and personable applicant who wants to work with a first class professional baseball organization in hosting 51 home games and a variety of special events. The candidate should be a hardworking, team-player who is seeking an opportunity for growth within the baseball industry. The Client Services Associate will be tasked with supporting the sales team with a focus on the corporate sales efforts of the President, VP/GM, and other business development staff. The Client Services Associate will also be responsible for developing both existing and new clients through cold calls, networking, referrals, renewals and social media campaigns. The applicant will be responsible for achieving an annual sales goal, designing and executing group themes & sponsorships while also ensuring a high level customer satisfaction at the ballpark.
The Client Services Associate will report to the VP/General Manager.

Responsibilities:

  • Create proof of performance and proposal materials to support the sales process with renewals and new prospects.
  • Coordinate with clients and staff to ensure contract execution. This includes artwork collection, internal/external communication, and activation to be managed from signature to fulfillment.
  • Assist with the design & implementation of systems to help streamline our contract fulfillment.
  • Assist in managing client contracts, sponsorship inventory, and gameday itineraries
  • Work with seasonal Client Services staff and other departments to plan, execute, and document client partnerships throughout the season.
  • Sell new full or partial season ticket plans, group tickets, picnics and luxury suite rentals. This includes a secondary focus on corporate partnerships and sponsorship sales.
  • Maintain customer record database with updated information on all ticket customers & prospects.
  • Meet or exceed weekly, monthly, and seasonal sales goals.
  • Assist in planning and execution of special events as directed
  • Work games and special events as scheduled
  • Represent the organization at in-house ballpark events and off-site community events promoting the organization, group ticketing, and other sales opportunities as scheduled.
  • Provide excellent customer service to prospects, current clients, and general fans over the phone and at games. Assist customer service efforts (mailing invoices, tickets, etc) as needed.
  • Additional tasks pertaining to these or other organizational goals as assigned by senior management.

Qualifications RequiredQualifications Required

  • Experience and proficiency working with the MS Office Suite, particularly PowerPoint and Excel
  • Transferable work, intern, or volunteer experience, preferably in the sports industry
  • Ability to work independently with good problem-solving skills.
  • Strong organizational skills with the ability to meet overlapping deadlines
  • Good communications skills including in person, over the phone, and through written correspondence
  • Bachelor’s degree is preferred
  • Basic graphic design skills are a plus
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