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Guest Experience Representative

San Jose Earthquakes

Application Deadline Ended
Apply by Ended 1/24/2023

Guest Experience Representative | San Jose Earthquakes

Guest Experience Representative

San Jose Earthquakes

Apply by Ended 1/24/2023

Posted 1 month ago

No Longer Accepting Applications



San Jose, CA, USA

Job Type

 Job Description

Each Guest Experience Representative will report directly to the Manager, Guest Experience.  They will serve as a front line representative entrusted in keeping Earthquakes Stadium safe and secure as well as helping to create positive memorable experiences for our Guests on Event Days. Opportunity for monetary bonuses.
Responsibilities include but are not limited to:  
  •  Act as a front line representative assisting with guests and staff at all entry points of the Stadium
  • Securing  gates and access points to ensure guests do not enter without an appropriate ticket/credential
  • Direct fans around facility, ensure safety of staff and guests and communicate stadium policies to guests. Work locations may be inside the stadium, outside the main gates and/or other duties as assigned
  • Provide guidance and direction to guests entering the stadium through magnetometers, including examining containers/bags. Report escalated incidences to dispatch
  • Receive training in guest evacuation procedures, procedural response to medical incidents and be knowledgeable in all procedures
  • Recognize potential hazards and observe appropriate precautions with guests
  • All staff must attend mandatory in-house/online training before the start of each season with monthly follow ups

Qualifications RequiredQualifications Required

  • Must be at least 18 years of age
  • Excellent problem solving and conflict resolution skills
  • Excellent interpersonal and leadership skills with a diverse staff and fan base
  • Experience communicating through fast-paced and sometimes stressful working environment
  • Strong verbal communication skills (bilingual a plus)
  • Must have the ability to simultaneously handle multiple tasks and adapt to change
  • Required to work every Quakes home game – shift generally starts 2.5 hours prior to kick-off
  • Options to work additional stadium events as announced
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