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Chicago Cubs Ticketing Opportunities: Service & Operations

Chicago Cubs Baseball Club

Application Deadline Ended
Apply by Ended 1/27/2023

Chicago Cubs Ticketing Opportunities: Service & Operations | Chicago Cubs Baseball Club

Chicago Cubs Ticketing Opportunities: Service & Operations

Chicago Cubs Baseball Club


Apply by Ended 1/27/2023

Posted 1 month ago

No Longer Accepting Applications

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Location


Chicago, IL, USA

Job Type


 Job Description

The Cubs Ticket Operations department is seeking to fill several seasonal positions for the 2023 season within the preidentified areas below. Candidates who are qualified, service focused, excellent communicators, collaborative, and have a strong attention to detail along with being passionate about continuing to make the Wrigley Field experience a memorable one for all fans are encouraged to apply.
TICKET OPERATIONS ROLES INCLUDE:
Ticket Operations Associate (Part-Time Non-Exempt) 
Report to: Senior Director, Ticket Operations

The Ticket Operations Associate will assist the Ticket Operations team with all aspects of ticket operations including order processing, customer service, and ticket payments. These positions will be scheduled for 15-30 hours per week through October.

Responsibilities: 
  • Assist in the processing and distribution of season, group and individual game tickets
  • Provide customer service support for ticketed events at Wrigley Field
  • Provide direct support to ticket operations staff by coordinating order processing and system input
  • Reconcile daily check and wire ticket payments
  • Update customer accounts in ticketing system & CRM as required
  • Standard office procedures including filing, mailing and data entry
  • Other related duties as assigned

Qualifications RequiredQualifications Required

  • Demonstrated ability to display a personable, passionate, determined and professional demeanor at all times
  • Demonstrated ability to be detail oriented, organized with a proven ability to follow through on all tasks
  • Demonstrated ability to function in fast-paced environment, handle multiple projects while adhering to deadlines
  • Demonstrated verbal, and written communication skills
  • Proficiency with MS Office; demonstrated ability to learn and master new technology as needed
  • Demonstrated ability to maintain confidentiality
  • Responds well to coaching and feedback
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