Wrigley Field Tour Guides will assist in enhancing the tour guest experience at Wrigley Field by leading, following and assisting with Wrigley Field Tours.

• Learn the facts and history of both Wrigley Field and the Chicago Cubs
• Lead groups of tour guests through Wrigley Field while communicating and delivering  the story of Wrigley Field and the Chicago Cubs
• Enforce stadium regulations while being alert and aware of surroundings
• Seamlessly partner with all entities that make up the tour experience including Ticket Sellers, Ticket Takers, Security, Stadium Operations Staff and Retail Staff
• Assist with daily set up and take down process
• Help manage and coordinate gate entry
• Assist with creating positive and lasting memories for tour guests
• Greet guests in friendly, inviting manner
• Be visible and proactive in answering any questions or concerns that tour guests may have
• Follow tours while ensuring groups stay together
• Perform duties such as providing Wrigley Field information, addressing fan complaints, concerns, or compliments, and taking interest in the experience encountered by each guest visiting Wrigley Field

• Excellent public speaking skills
• An ability to assimilate large amounts of information, including historical facts, dates, and anecdotes
• The ability to work both independently and in a team orientated environment
• Strong customer service skills
• Great communication skills
• The ability to work non-traditional hours, including nights, weekends, and holidays
• The ability to work on your feet for long hours and climb stairs/ramps throughout the ballpark
• Ability to be entertaining and engaging in front of large groups
• Adapt easily to work with different kinds of tour groups – youth groups, corporations, families, etc.
• Willingness to work outdoors in all weather conditions
• Good judgment, empathy and common sense in handling situations
• A charismatic personality exuding a positive attitude that demonstrates approachability and friendliness
• Quick thinker – ability to handle unexpected situations
• An excellent work ethic
• Knowledge and passion of baseball