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Wrigley Field Tour Guide

Chicago Cubs Baseball Club

Application Deadline Ended
Apply by Ended 1/27/2023

Wrigley Field Tour Guide | Chicago Cubs Baseball Club

Wrigley Field Tour Guide

Chicago Cubs Baseball Club


Apply by Ended 1/27/2023

Posted 1 month ago

No Longer Accepting Applications

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Location


Chicago, IL, USA

Job Type


 Job Description

Wrigley Field Tour Guides will assist in enhancing the tour guest experience at Wrigley Field by leading, following and assisting with Wrigley Field Tours.

Responsibilities: 
  • Learn the facts and history of both Wrigley Field and the Chicago Cubs
  • Lead groups of tour guests through Wrigley Field while communicating and delivering  the story of Wrigley Field and the Chicago Cubs
  • Enforce stadium regulations while being alert and aware of surroundings
  • Seamlessly partner with all entities that make up the tour experience including Ticket Sellers, Ticket Takers, Security, Stadium Operations Staff and Retail Staff
  • Assist with daily set up and take down process
  • Help manage and coordinate gate entry
  • Assist with creating positive and lasting memories for tour guests
  • Greet guests in friendly, inviting manner
  • Be visible and proactive in answering any questions or concerns that tour guests may have
  • Follow tours while ensuring groups stay together
  • Perform duties such as providing Wrigley Field information, addressing fan complaints, concerns, or compliments, and taking interest in the experience encountered by each guest visiting Wrigley Field

Qualifications RequiredQualifications Required

  • Excellent public speaking skills
  • An ability to assimilate large amounts of information, including historical facts, dates, and anecdotes
  • The ability to work both independently and in a team orientated environment
  • Strong customer service skills
  • Great communication skills
  • The ability to work non-traditional hours, including nights, weekends, and holidays
  • The ability to work on your feet for long hours and climb stairs/ramps throughout the ballpark
  • Ability to be entertaining and engaging in front of large groups
  • Adapt easily to work with different kinds of tour groups – youth groups, corporations, families, etc.
  • Willingness to work outdoors in all weather conditions
  • Good judgment, empathy and common sense in handling situations
  • A charismatic personality exuding a positive attitude that demonstrates approachability and friendliness
  • Quick thinker – ability to handle unexpected situations
  • An excellent work ethic
  • Knowledge and passion of baseball
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