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Retail Lead Associate

Houston Astros

Application Deadline Ended
Apply by Ended 1/28/2023

Retail Lead Associate | Houston Astros

Retail Lead Associate

Houston Astros

Apply by Ended 1/28/2023

Posted 1 month ago

No Longer Accepting Applications



Houston, TX, USA

Job Type

 Job Description

Under the direction of Retail Operations Manager, this part time position oversees store operations and provides direction to retail associates in accordance with Company’s customer service standards and applicable operational standards.

This is a PART TIME/GAME DAY/SEASONAL position that requires daytime, nighttime, and weekend availability.

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide leadership to Associates in assigned
  • Opens and closes retail location as directed by
  • Assists retail Supervisors with the daily
  • Monitors store floor, assist with guests needs and requests both on the floor and at the register area.
  • Performs exchanges, returns, and employee discounts upon
  • Provides direction to retail associates regarding store merchandising and
  • Ensures integrity of physical inventory and par
  • Maintains cleanliness and safety standards throughout the retail
  • Performs other duties as

The 90% attendance policy will continue in addition to Retail employees being available for special events including Fan Fest, Postseason watch parties, etc. that require us to open up the Team Store(s).

Qualifications RequiredQualifications Required

  • Minimum one year experience in a customer service and/or retail environment preferred
  • Minimum six months experience in the Astros Team Store preferred
  • Previous experience working with point of sale (POS) system required
  • High school Diploma or GED required
  • Excellent guest service skills; ability to adhere to Company’s customer service standards
  • Ability to interact on a professional level with high profile
  • Strong verbal and written communication skills – ability to communicate with staff and prepare written reports.
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
  • Ability to handle multiple tasks simultaneously in fast-paced
  • Ability to work independently and as a team
  • Basic math skills; ability to accurately handle money and count
  • Willingness to aggressively sell assigned
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