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Ticket Operations Coordinator

Houston Dynamo FC

Application Deadline Ended
Apply by Ended 1/28/2023

Ticket Operations Coordinator | Houston Dynamo FC

Ticket Operations Coordinator

Houston Dynamo FC


Apply by Ended 1/28/2023

Posted 1 month ago

No Longer Accepting Applications

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Location


Houston, TX, USA

Job Type


 Job Description

The Ticket Operations Coordinator assists in all aspects of ticket operations for PNC Stadium including Houston Dynamo FC, Houston Dash, TSU, and additional third party events.  This position reports directly to the Director of Ticket Operations.
Responsibilities:
  • Assist Ticket Operations in all aspects and represent the department within the organization.
  • Assist in day-to-day operational needs of the Box Office; including scheduling of window sales staff and daily tasks amongst other operations staff.
  • Support Ticket Operations and Box Office needs on stadium event days.
  • Assist walk-up customers at the box office during normal business hours.
  • Provide excellent customer service and resolve customer related issues promptly
  • Work closely with ticket sales and service team to build packages, products, and processes as directed to aid in reaching the revenue goals of the department.
  • Assist with building price codes, plans, promo codes, and other SeatGeek programming needs
  • Work with ticket sales and service staff to support ticket system training, knowledge, and troubleshooting.
  • Process orders and research accounts within SeatGeek’s ticketing solution.
  • Direct contact with Texas Southern University and all ticketing aspects for football game days.
  • Oversee the season ticket member exchange process with the ticket service team
  • Other duties as assigned

Qualifications RequiredQualifications Required

  • 1+ years Event Ticket Operations experience
  • Excellent customer service skills and ability to successfully communicate with the public, employees and vendors using verbal and written skills.
  • Ability to coordinate multiple tasks in a fast-paced environment.
  • Demonstrated ability and experience developing and coordinating multi-faceted event plans and problem-solving issues.
  • Highly organized
  • High emotional intelligence and personal interface skills.
  • Proficiency in Word and Excel and detail oriented with strong numeric skills.
  • Bachelor’s degree highly preferred but not required
  • Ability to work a varied schedule to include some nights, weekends and holidays.
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