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Ticket Operations Assistant (Seasonal)

Trenton Thunder

Ticket Operations Assistant (Seasonal) | Trenton Thunder

Ticket Operations Assistant (Seasonal)

Trenton Thunder


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Posted 1 month ago

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Location


Trenton, NJ, USA

Job Type


 Job Description

The Trenton Thunder of the MLB Draft League is looking for an enthusiastic, hard-working individual to be the Ticket Operations Assistant for the 2023 Baseball Season. Gain valuable ticket operations, sales, and front office sports experience in the fast-paced environment of the Trenton Thunder Ticket Office. Please note, this is a seasonal, hourly position where night and weekend hours are required.
JOB RESPONSIBILITES:
  • Work in the Box Office during game days and non-game days
  • Work at a ticket window during Thunder home games, including sales and will call windows
  • Process in-person, phone, and online ticket orders, including printing and mailing tickets, managing will call
  • Answer inbound calls to Box Office, return voicemails
  • Provide excellent customer service both in person and over the phone
  • Handle cash, check, and credit card processing.
  • Prepare & organize the Box Office every day for high volume usage
  • Learn and utilize the team’s ticketing system, ProVenue, and CRM system, Score CRM
  • Participate in ticket sales efforts including prospecting, outbound sales calls, cold calling
  • Assist Ticket Department with any ticket related projects
  • Assist other departments as needed – will have the opportunity to learn about other aspects of the business
  • Cover the front desk and fan services, attend mascot appearances (as both the mascot and handler), work non-game day events at the ballpark
  • Be available to work all 40 Thunder home games, which includes nights and weekends
  • Expected to work 30-40 hours a week, depending on game schedule

Qualifications RequiredQualifications Required

  • Positive attitude, hard-working, organized, high attention to detail, excellent communication skills, ability to multi-task well, ability to work well with a team, ability to work in a fast-paced environment
  • Experience with Excel, Google Docs, and Google Sheets preferred
  • Spanish speaking proficiency preferred but not required

How To Apply

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