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Director of Ticket Operations
Kannapolis Cannon Ballers



Application Deadline Ended
Apply by Ended 1/29/2023

Director of Ticket Operations | Kannapolis Cannon Ballers

Director of Ticket Operations

Kannapolis Cannon Ballers

Apply by Ended 1/29/2023

Posted 3 months ago

No Longer Accepting Applications



Kannapolis, NC, USA

Job Type

 Job Description

  • Oversee all aspects of the team’s ticketing platform including venue and event creation, online sales, advanced reporting, ticket delivery and scanner management
  • Develop forecasting models to help determine probable outcomes for attendance, season ticket utilization, ticket pricing, and ticket buyer retention
  • Assist with the development of season, group, hospitality and individual ticket pricing, packages and contracts through market research, analysis, and previous year metrics
  • Manage all day-to-day operations of the Ticket Office, including inbound sales, cash handling procedures, ticket fulfillment, and customer inquiries
  • Hire, train, schedule, and supervise all part-time staffing for the Ticket Office
  • Anticipate and resolve fan complaints, requests, and inquiries, ensuring that each fan interaction results in increased loyalty to the team
  • Reconcile daily ticketing revenue and produce accurate financial reports for the Director of Finance
  • Establish and implement procedures for monthly and annual season ticket invoicing
  • Facilitate the production and ordering of all ticket stock including season, suite, and individual game tickets
  • Pioneer events and campaigns that aim to strengthen fan relationships while building an unprecedented reputation throughout the community
  • Foster teamwork, morale, motivation, and open communication within sales, fan relations, and game day employees
  • Contribute to the overall sales of season and group tickets through lead generation, cold calls, and client referrals. This includes daily outbound phone calls and setting up face-to-face meetings with current and prospective clients.
  • Other team-related duties as directed by the General Manager and Assistant General Manager

Qualifications RequiredQualifications Required

  • Minimum (3) years experience within ticket sales, operations, and management
  • Bachelor’s Degree in a related field from an accredited university or college
  • Required to work long hours standing and walking around
  • Sitting, reaching with arms and hands, climbing, balancing, stooping, bending, lifting, pushing, pulling, kneeling, and/or crouching are all part of this position
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