Popular
No Longer Accepting Applications
Location
Kannapolis, NC, USA
Job Description
Job Description- Oversee all aspects of the team’s ticketing platform including venue and event creation, online sales, advanced reporting, ticket delivery and scanner management
- Develop forecasting models to help determine probable outcomes for attendance, season ticket utilization, ticket pricing, and ticket buyer retention
- Assist with the development of season, group, hospitality and individual ticket pricing, packages and contracts through market research, analysis, and previous year metrics
- Manage all day-to-day operations of the Ticket Office, including inbound sales, cash handling procedures, ticket fulfillment, and customer inquiries
- Hire, train, schedule, and supervise all part-time staffing for the Ticket Office
- Anticipate and resolve fan complaints, requests, and inquiries, ensuring that each fan interaction results in increased loyalty to the team
- Reconcile daily ticketing revenue and produce accurate financial reports for the Director of Finance
- Establish and implement procedures for monthly and annual season ticket invoicing
- Facilitate the production and ordering of all ticket stock including season, suite, and individual game tickets
- Pioneer events and campaigns that aim to strengthen fan relationships while building an unprecedented reputation throughout the community
- Foster teamwork, morale, motivation, and open communication within sales, fan relations, and game day employees
- Contribute to the overall sales of season and group tickets through lead generation, cold calls, and client referrals. This includes daily outbound phone calls and setting up face-to-face meetings with current and prospective clients.
- Other team-related duties as directed by the General Manager and Assistant General Manager
Qualifications Required
Qualifications Required- Minimum (3) years experience within ticket sales, operations, and management
- Bachelor’s Degree in a related field from an accredited university or college
- Required to work long hours standing and walking around
- Sitting, reaching with arms and hands, climbing, balancing, stooping, bending, lifting, pushing, pulling, kneeling, and/or crouching are all part of this position