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Location
Reno, NV, USA
Job Description
The Director of Ticket Operations is primarily responsible for overseeing all functions of the Ticket Office and ticket sales.
ESSENTIAL DUTIES
- Lead management of Tickets.com/ProVenue as ticket providers and database management.
- Oversee and maintain the use of Tickets.com registered developers such as FEVO and StellarAlgo.
- Design and implement sales strategies with the Sales Department for season packages and group products, aiming to maximize revenue generation.
- Develop protocols and strategies that will lead to more than 400k+ in annual ticket sold and processed.
- Responsible for all revenue, game-day and settlement reporting to Leadership.
- Manage and provide guidance to the Ticket Operations Coordinator, overseeing daily activities and fostering professional growth.
- Manage daily operation of the Ticket Office including, monitoring and evaluating employee performance, handle grievances, according to our policies on both game and non-game days, and finalizing work schedules and payroll.
- Determine staffing requirements, interview, hire, and aid in training Ticket Office employees.
- Manage secondary ticket sales and Event Dynamic platform.
- Collaborate with Special Events on creation and sales of non-baseball events.
- Coordinate with Marketing Department on single game initiatives and special pricing offers.
- Manage online presence of Ticket Operations, namely single game sales, season ticket packages, group sales and the MyTickets portal.
- Set up and maintain all necessary hardware, such as computers, printers, scanners, and server
- Other duties as assigned
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Qualifications Required
- Bachelor’s Degree preferred
- Three or more years' experience in managing the daily operations of a ticket office.
- Experience in sports industry preferred.
- Knowledge of various ticketing software programs, preferably Tickets.com.
- Experience in all types of ticketing sales, including group and season packages.
- Proficient in Microsoft Office.
- Strong management and supervisory skills.
- Ability to effectively communicate with customers, staff, peers, and management of all levels.
- Highly organized with great attention to detail.
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