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Ticket Service Representative (Part-time)

Phoenix Suns

Ticket Service Representative (Part-time) | Phoenix Suns

Ticket Service Representative (Part-time)

Phoenix Suns

Apply by 2/1/2023

Posted 28 days ago

How to apply


Phoenix, AZ, USA

Job Type

 Job Description

Suns Legacy Partners, LLC. Our mission is to “provide the finest in sports, entertainment and community leadership”, and our goals are to “win championships and create sustained success.” In all of our operations and in everything we do we seek to be the global leader in our industry in innovation, technology and fan experience. Our Sports & Entertainment Services (SES) division is seeking part-time Ticket Service Representatives to assist guests with digital ticketing needs for all arena sports, concerts, and other events. This includes providing event information, venue policies, and selling individual tickets to the general public in person or over the phone.

What we need from our Representative:

  • Greet each guest in a friendly and enthusiastic manner
  • Perform assigned duties with a focus on excellent guest service
  • Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system
  • Provide information regarding event schedules, various pricing, and seating arrangements
  • Explain venue and show promoter policies for all events
  • Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps
  • Answer ticket office phone line
  • Provide general information regarding arena policies and event details
  • Maintains regular and reliable attendance (60% monthly event availability)
  • Stay current on events scheduled at the Footprint Center
  • Troubleshooting event night issues (customer account issues, ticket transfers, scanning, etc.)
  • Balancing and reconciling daily/nightly ticket sales
  • Ensure compliance with ticket related ADA laws
  • Assist in box office cleanliness
  • Adhere to business-casual dress code policy
  • Other administrative duties as assigned

Qualifications RequiredQualifications Required

  • Excellent customer service and interpersonal skills
  • Effective problem solving using multiple ticketing software platforms
  • Basic computer skills
  • Attention to detail in a fast-paced environment
  • Maintain a professional appearance and demeanor
  • English/Spanish bilingual is a plus
  • High School Diploma
  • Minimum six months guest service experience required
  • Cash handling and credit card transaction experience preferred
  • This is a Security Sensitive role due to the requirement to handle financial data and process payments

How To Apply

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