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Coordinator, Premium Services

Los Angeles Dodgers

Application Deadline Ended
Apply by Ended 2/4/2023

Coordinator, Premium Services | Los Angeles Dodgers

Coordinator, Premium Services

Los Angeles Dodgers


Apply by Ended 2/4/2023

Posted 1 month ago

No Longer Accepting Applications

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Location


Los Angeles, CA, USA

Job Type


 Job Description

The Coordinator, Premium Services position assists in cultivating and maintaining all Premium client relationships including but not limited to our Suite and Stadium Club Box buyers. The Coordinator also participates in and is responsible for crucial administrative objectives within the department. The position reports directly to the Director, Premium Service.

Position Skills and Qualifications:

  • Manage and cultivate client relationships with Suite and Stadium Club Box clients working in conjunction with dedicated sales representatives focusing on client retention and overall investment growth
  • Act as an event coordinator for Suites and Stadium Club Box clients prior to day of event answering any questions and fulfilling upon any special requests that may arise during planning process
  • Serve as the main point of contact for all day of game Suite and Stadium Club Boxes including but not limited to ticketing, payment, day of event needs, and other administrative needs
  • Connect with Food and Beverage team prior to event date ensuring all Suite and Stadium Club Box guests have been contacted and placed any F&B needs
  • Work with Premium Service team to interview, train, and manage Hospitality Team Members including monitoring their day-to-day needs such as: scheduling, payroll, uniforms, employee engagement and working needs
  • Directly responsible for servicing over $15 million in Premium Seating revenue annually
  • Answer phones, log messages in Salesforce and make follow-up calls
  • Provide general administrative support to the department
  • Assist with the ordering process for department including supplies, club passes, promotional items, gifts, and autograph balls
  • Work with Premium Service team to plan and execute client trips and events
  • Provide Premium clients with immediate information about the team including vital game day information using current Premium Service templates
  • Manage unique events at Dodger Stadium (i.e. concerts, others sporting events, etc.) that involve Premium areas
  • Implement service initiatives in Salesforce via inputting all touchpoint information each homestand
  • Support DocuSign program including crafting all templates, training of system and fulfillment process for signed agreements

Qualifications RequiredQualifications Required

  • Must have a minimum of two (2) years of experience with luxury customer service or brand
  • Previous experience on Salesforce or CRM
  • BA in business-related field, or equivalent combination of education and experience
  • Excellent communication and interpersonal skills with the ability to connect with wide ranges of people
  • Strong planning, organization, and administrative skills
  • Excellent attention to detail
  • Adaptable and ability to problem solve and multi-task
  • Must have strong collaboration etiquette
  • Able to relate professionally to all levels of staff, management, and clientele
  • Must be able to work nights, weekends, and holidays as related to Dodger Baseball and events calendar
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