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Ambassador Lead

Sacramento Kings

Ambassador Lead | Sacramento Kings

Ambassador Lead

Sacramento Kings


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Posted 1 month ago

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Location


Sacramento, CA, USA

Job Type


 Job Description

The Sacramento Kings organization is an engaging, fast-paced, and fun Sports and Entertainment Franchise. As a member of our team, you'll be given the opportunity to impact the Sacramento region both on and off the court. Combining a collaborative and innovative work environment with a talented and diverse staff, we've created a workforce in which every team member has the tools to reach their full potential.

Key Responsibility Areas:

  • Lead a team of up to 25 Ambassadors
  • Monitor ingress points and make necessary adjustments to ensure safe, pleasant, and efficient entry for guests
  • Assist guests with special needs; Adjust staffing as necessary to ensure all guests with special needs are assisted in a timely fashion
  • Work closely with security to maintain order and appropriate crowd control
  • Coordinate breaks for Ambassadors
  • Respond to, and resolve, guest concerns in real time whenever possible
  • Escalate guest concerns as necessary
  • Track and report guest concerns, including, but not limited to, real-time resolutions, escalations, and unresolved issues
  • Track and report Team Member issues, including, but not limited to, schedule adherence, policy infractions and general performance
  • Training of Ambassadors in assigned areas and area rotations including Outside Plaza, Bridge Level, Plaza Level, Event Level, and all other areas as necessary
  • Support organizational goals through active participation, and adherence to, employee policies and initiatives, motivation techniques and leading by example
  • Assist all arena personnel as necessary during an event
  • Ensure all equipment assigned to Team Members is used properly and returned according to company policy
  • Ensure all Team Members comply with break and meal policies

Qualifications RequiredQualifications Required

  • Two years’ experience in a supervisory role is preferred.
  • Experience in an Ambassador or Usher role is preferred.
  • Must be highly organized with the ability to multi-task.
  • Work with a sense of urgency and priority.
  • Ability to work independently and as part of a team.
  • Must have strong interpersonal communication skills.
  • Strong customer service orientation.
  • Must have availability nights, weekends, and holidays.

How To Apply

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