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Location
Kansas City, MO, USA
Job Description
Job DescriptionProvide guest services office assistance to guests visiting Kauffman Stadium to ensure a friendly and outstanding ballpark experience during Kansas City Royals baseball games.
Position Accountabilities/Responsibilities:
- Answer questions, give directions and help our guests have an outstanding ballpark experience
- Listen to guests in a positive manner and aid/service recovery in real-time while documenting their experience for the Guest Experience Department
- Assist guests with valid seat relocations (wheelchair row seating, etc.) to ensure a comfortable experience
- Print Certificates for our guests (First Game and Special Occasions)
- Promote and sell the Royals Blue Crew Kids Membership package
- Handle Lost and Found items
- Check-in strollers/wheelchairs
- Other duties assigned by the Guest Service Supervisor
Qualifications Required
Qualifications Required- High school degree required. Prefer candidate pursuing a college education and career in sports management, business, or hospitality services
- 1-2 years Guest Service experience preferred (e.g. hospitality, entertainment, retail)
- Must be available to work all home games remaining in the season
- Excellent computer and typing skills
- Professional demeanor and excellent verbal and written communication skills required
- Must be team-oriented, extremely outgoing, and motivated
- Must be able to stand for long periods of time during games