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Guest Services Representative

Kansas City Royals

Guest Services Representative | Kansas City Royals

Guest Services Representative

Kansas City Royals

Apply by 2/10/2023

Posted 9 days ago

How to apply


Kansas City, MO, USA

Job Type

 Job Description

Provide guest services office assistance to guests visiting Kauffman Stadium to ensure a friendly and outstanding ballpark experience during Kansas City Royals baseball games.

Position Accountabilities/Responsibilities:
  • Answer questions, give directions and help our guests have an outstanding ballpark experience
  • Listen to guests in a positive manner and aid/service recovery in real-time while documenting their experience for the Guest Experience Department
  • Assist guests with valid seat relocations (wheelchair row seating, etc.) to ensure a comfortable experience
  • Print Certificates for our guests (First Game and Special Occasions)
  • Promote and sell the Royals Blue Crew Kids Membership package
  • Handle Lost and Found items
  • Check-in strollers/wheelchairs
  • Other duties assigned by the Guest Service Supervisor

Qualifications RequiredQualifications Required

  • High school degree required. Prefer candidate pursuing a college education and career in sports management, business, or hospitality services
  • 1-2 years Guest Service experience preferred (e.g. hospitality, entertainment, retail)
  • Must be available to work all home games remaining in the season
  • Excellent computer and typing skills
  • Professional demeanor and excellent verbal and written communication skills required
  • Must be team-oriented, extremely outgoing, and motivated
  • Must be able to stand for long periods of time during games

How To Apply

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