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Job Description
Job DescriptionSeasonal staff in the Ticket Office during both game days and non-game days to provide support with 303-Rockies phone calls
DUTIES & RESPONSIBILITIES:
- Provide exceptional customer service at all times.
- Answer phone calls in professional manner and assist guests with any problems.
- Sell tour tickets, message boards, gift cards, commemorative tickets over the phone.
- Resolve fan issues.
- Ability to troubleshoot MLB App problems for guests.
- Exchange accessible seating, and rescheduled games (if necessary).
Qualifications Required
Qualifications Required- Bi-lingual applicants, especially those with Spanish, will be given preference.
- High school diploma or equivalent is required. Applicants must be at least 18 years of age.
- Previous ticketing experience is helpful, though not required.
- Prior sales and/or customer service experience, is strongly preferred.
- Proficiency using computers is essential. Familiarity with ticketing software is helpful, but not required.
- Ability to work evenings and weekends is required.
- Must be friendly, enjoy working with the public and convey a professional image and demeanor.
- Excellent oral communication.
- Strong ability to work well with co-workers and supervisors in a fast-paced team environment is required.
- Must be able to login to Archtics and be able to sell tickets.
- Proficiency using the Ballpark and Ticketmaster apps.
- Ability to work 25-30 hours per week.