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Customer Service Lead – Seasonal

San Jose Giants

Application Deadline Ended
Apply by Ended 3/18/2023

Customer Service Lead - Seasonal | San Jose Giants

Customer Service Lead – Seasonal

San Jose Giants

Apply by Ended 3/18/2023

Posted 2 months ago

No Longer Accepting Applications



San Jose, CA, USA

Job Type

 Job Description

As the Customer Service Lead, the candidate will report directly to the Senior Manager, Retail and Marketing, while performing the following tasks:

Key Responsibilities:

  • Monitor Fun Zone staff to ensure proper break schedule implementation as well as proper policies and procedures are upheld.
  • Oversee pregame setup which includes gathering promotional supplies, making sure Fun Zone area and Customer Service Booth are setup and clean.
  • Guarantee all promotional giveaways, waivers and entrance items are distributed on-time.
  • Supervise proper postgame breakdown of Fun Zone, promotional supplies, and Customer Service Booth.
  • During games the individual will supervise the Customer Service Booth, providing guests with general information about the San Jose Giants Baseball Club and ballpark in a clear and concise manner.
  • Assist in finding participants for on-field promotions.
  • Handle Fun Zone monetary transactions, including selling of scorecards and novelty merchandise.

Qualifications RequiredQualifications Required

  • An energetic attitude and excellent communication skills
  • Ability to work well under pressure
  • Strong organization skills
  • Availability to work all home games including weekdays, weekends, and evenings
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