Ticket Operations Coordinator

Indianapolis Motor Speedway

The primary function of the Ticket Operations Coordinator is to provide support for all ticket department activities for each major IMS event: INDYCAR Grand Prix, Indianapolis 500 and Brickyard 400, as well as all other ticket-related events.

SPECIFIC DUTIES:

• This role has a primary focus on ticket sales, service and operations.
• Customer Service
  • Provide all guests a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service.
  • Communicate positively with guests via telephone, face-to-face, email and online chat to establish their needs efficiently and provide accurate information regarding all IMS events.
  • Provide exceptional customer service to all internal and external clients.
• Ticket Sales and Service
  • Learn and utilize the IMS computer ticket system (SCORE), as well as other technology programs and applications to help our customers with sales, fulfillment and renewals.
  • Aid guests with the purchase and distribution of tickets, parking and any applicable add-on products.
  • Handle cash and credit cards responsibly and accurately, with the ability to balance monies by batch to submit to Financial Analyst.
  • Problem-solve by effectively communicating with staff and guests as issues arise.
  • Ability to be flexible and explain all available products to customers.
  • High level of knowledge of IMS facility and familiarity with stands, parking areas and special event sites.
  • Package and prepare for mailing tickets, parking and product orders for all events.
  • Process annual renewals for all major events.
  • Accurately maintain confidential customer and business information.
  • Operate and maintain individualized remote ticket locations during event times as assigned.
• Other
  • Responsibilities will also include accountability for one or more Ticket Office main functions, e.g., ticket fulfillment, Lap Prize, complimentary ticket requests, etc.
  • Enthusiasm for and commitment to the company and its Vision, Mission and Values.
  • Other responsibilities as assigned by the Senior Director, Ticket Sales and Service and Manager of Ticket Operations.

• A minimum of one to two years of box office or equivalent experience is required.
• Strong communication skills, both verbal and written.
• Organizational skills and ability to multi-task/manage several projects simultaneously and meet deadlines.
• Demonstrated flexibility, creativity, strategic-thinking skills; willingness to take initiative and learn.
• Positive attitude with strong interpersonal skills along with strong customer service skills.
• Proven ability to work autonomously, collaboratively and within a team structure.
• Proficiency in office software systems such as MS Word, Office, Teams, Excel, PowerPoint and Outlook.
• Ability to identify problems and create solutions.
• Maintain confidentiality and attention to detail.