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Ticket Operations Coordinator

Indianapolis Motor Speedway

Ticket Operations Coordinator | Indianapolis Motor Speedway

Ticket Operations Coordinator

Indianapolis Motor Speedway

Apply by 4/21/2023

Posted 12 days ago

How to apply


Indianapolis, IN, USA

Job Type

 Job Description

The primary function of the Ticket Operations Coordinator is to provide support for all ticket department activities for each major IMS event: INDYCAR Grand Prix, Indianapolis 500 and Brickyard 400, as well as all other ticket-related events.


  • This role has a primary focus on ticket sales, service and operations.
  • Customer Service
    • Provide all guests a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service.
    • Communicate positively with guests via telephone, face-to-face, email and online chat to establish their needs efficiently and provide accurate information regarding all IMS events.
    • Provide exceptional customer service to all internal and external clients.
  • Ticket Sales and Service
    • Learn and utilize the IMS computer ticket system (SCORE), as well as other technology programs and applications to help our customers with sales, fulfillment and renewals.
    • Aid guests with the purchase and distribution of tickets, parking and any applicable add-on products.
    • Handle cash and credit cards responsibly and accurately, with the ability to balance monies by batch to submit to Financial Analyst.
    • Problem-solve by effectively communicating with staff and guests as issues arise.
    • Ability to be flexible and explain all available products to customers.
    • High level of knowledge of IMS facility and familiarity with stands, parking areas and special event sites.
    • Package and prepare for mailing tickets, parking and product orders for all events.
    • Process annual renewals for all major events.
    • Accurately maintain confidential customer and business information.
    • Operate and maintain individualized remote ticket locations during event times as assigned.
  • Other
    • Responsibilities will also include accountability for one or more Ticket Office main functions, e.g., ticket fulfillment, Lap Prize, complimentary ticket requests, etc.
    • Enthusiasm for and commitment to the company and its Vision, Mission and Values.
    • Other responsibilities as assigned by the Senior Director, Ticket Sales and Service and Manager of Ticket Operations.


Qualifications RequiredQualifications Required

  • A minimum of one to two years of box office or equivalent experience is required.
  • Strong communication skills, both verbal and written.
  • Organizational skills and ability to multi-task/manage several projects simultaneously and meet deadlines.
  • Demonstrated flexibility, creativity, strategic-thinking skills; willingness to take initiative and learn.
  • Positive attitude with strong interpersonal skills along with strong customer service skills.
  • Proven ability to work autonomously, collaboratively and within a team structure.
  • Proficiency in office software systems such as MS Word, Office, Teams, Excel, PowerPoint and Outlook.
  • Ability to identify problems and create solutions.
  • Maintain confidentiality and attention to detail.

How To Apply

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