Ticket Experience Ambassador

Houston Astros

As a Ticket Experience Ambassador, you will work out of the Ticket Sales and Service department to assist patrons in the comprehensive ticketing experience. Qualified individuals must be highly motivated with a passion to provide an excellent level of customer service to every fan being serviced. Individuals should be detail-oriented and genuinely enjoy interacting with and helping visitors of Minute Maid Park. Friendly and outgoing personality, possessing both a technologically savvy, problem-solving mindset.

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with mobile ticketing support on smartphone and tablet devices on Astro’s game days
• Provide Ticket Operations assistance within each of the following gameday elements:
• Assisting fans with day of game purchasing of Astros tickets,
• Instructing fans on downloading the MLB Ballpark app and accessing MLB accounts,
• Providing answers to frequently asked and unique mobile ticketing questions
• Engage with fans and serve as the departments first level of support regarding mobile ticketing and admission into the ballpark
• Game day duties include but are not limited to the following:
• Assist with standard operational gameday preparation (ticket distribution, internal service support, external gameday fan experience support)
• Provide solutions to incoming calls from fans regarding purchasing tickets, mobile technology and or other organizational related questions
• Learn about the many products our organization has to offer to enhance our customer experience
• Performs other duties as assigned

• Must possess the manual dexterity and visual acuity to fully utilize and execute the full functionality of “smart phones” and other mobile devices.
• Possess the visual acuity to see, read and comprehend text, type, data and content on standard computer monitors, smart phones, screens, and documents.
• Experience using online ticketing Apps and/or other software platforms.
• Experience with and knowledgeable of the features, functions and effective usage of iPhones, Androids and related mobile or digital devices in professional environments.
• Experience with Microsoft Office Software (Excel, Outlook, Word), and/or “browsers” such as Internet Explorer, Google Chrome, Safari, etc. preferred.