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Ticket Experience Ambassador

Houston Astros

Application Deadline Ended
Apply by Ended 3/23/2023

Ticket Experience Ambassador | Houston Astros

Ticket Experience Ambassador

Houston Astros

Apply by Ended 3/23/2023

Posted 1 month ago

No Longer Accepting Applications



Houston, TX, USA

Job Type

 Job Description

As a Ticket Experience Ambassador, you will work out of the Ticket Sales and Service department to assist patrons in the comprehensive ticketing experience. Qualified individuals must be highly motivated with a passion to provide an excellent level of customer service to every fan being serviced. Individuals should be detail-oriented and genuinely enjoy interacting with and helping visitors of Minute Maid Park. Friendly and outgoing personality, possessing both a technologically savvy, problem-solving mindset.

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assist with mobile ticketing support on smartphone and tablet devices on Astro’s game days
  • Provide Ticket Operations assistance within each of the following gameday elements:
  • Assisting fans with day of game purchasing of Astros tickets,
  • Instructing fans on downloading the MLB Ballpark app and accessing MLB accounts,
  • Providing answers to frequently asked and unique mobile ticketing questions
  • Engage with fans and serve as the departments first level of support regarding mobile ticketing and admission into the ballpark
  • Game day duties include but are not limited to the following:
  • Assist with standard operational gameday preparation (ticket distribution, internal service support, external gameday fan experience support)
  • Provide solutions to incoming calls from fans regarding purchasing tickets, mobile technology and or other organizational related questions
  • Learn about the many products our organization has to offer to enhance our customer experience
  • Performs other duties as assigned

Qualifications RequiredQualifications Required

  • Must possess the manual dexterity and visual acuity to fully utilize and execute the full functionality of “smart phones” and other mobile devices.
  • Possess the visual acuity to see, read and comprehend text, type, data and content on standard computer monitors, smart phones, screens, and documents.
  • Experience using online ticketing Apps and/or other software platforms.
  • Experience with and knowledgeable of the features, functions and effective usage of iPhones, Androids and related mobile or digital devices in professional environments.
  • Experience with Microsoft Office Software (Excel, Outlook, Word), and/or “browsers” such as Internet Explorer, Google Chrome, Safari, etc. preferred.
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