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Location
Nashville, TN, USA
Job Description
Job DescriptionADA Assistants are an extension of the Fan Services team, with an added focus on guests with disabilities. The mission of our Fan Services team is to create a famously exceptional experience and lasting memories for all guests visiting Nissan Stadium. We provide an exciting work environment based on teamwork, a passion for success and growth opportunities. Nissan Stadium is the home of the Tennessee Titans, CMA Fest, TSU Tigers Football and the Music City Bowl.
This is a part-time, event day position working Nissan Stadium events throughout the calendar year.
Accessibility-related Responsibilities (including but not limited):
- Provide wheelchair transportation for guests to and from their seats
- Assist with managing ADA platforms throughout the stadium
- Respond and solve ADA seating issues
Fan Services Responsibilities
- Support the overall guest experience as a member of the Fan Services team
- Understand the seating layout and key locations of the stadium
- Promote stadium offerings, accommodations, policies, and procedures to guests
- Enhance the guest experience
- Address issues and questions related to mobile tickets, seating bowl, and ticket resolution
- Report safety concerns, maintenance, and housekeeping issues
- Knowledge of emergency and security procedures
Qualifications Required
Qualifications Required- Availability to work full stadium Nissan Stadium events throughout the calendar year
- Maintain a positive outlook that demonstrates approachability, friendliness, and professionalism
- Must have excellent interpersonal skills and be able to work well with others
- Strong and proactive customer service, troubleshooting, and communication skills
- Customer service and/or special event experience preferred
- Flexibility to be relocated based on event day needs
- Must have the ability to participate in some physical activity, including lifting supplies and standing for long periods of time
- Ability to work full shifts before and after events in various weather elements
- Must live in or around the Greater Nashville area
- Bilingual experience a plus
- Must be 18 years or older to apply