Housekeeping Event Manager

Miami Dolphins

The Housekeeping Event Manager is responsible for all administrative functions for the day shift to assure the cleanliness of the facility to ensure maximum service and quality standards are achieved. This position is also responsible for event day staff management to cover all needs related to the various events hosted by the facility. The Housekeeping Event Manager directs, motivates, and encourages all colleagues to complete their designated duties in an efficient and courteous manner to the expectation of our corporation and guests.

Responsibilities:

• Schedules proper staffing levels for event staff, daily core staff, concession cleaning crews, temporary staff, and restroom staff
• Manages event budgets, planning for allocation of labor and other expenses
• Manages uniform preparation for game day staff and daily core staff
• Ensures staff training on cleaning processes and equipment operation
• Manages projects related to daily cleaning and the upkeep of luxury spaces
• Coordinates with the engineering department for any needed item improvements
• Controls all waste movement calls for logistics, removal, and recycling
• Manages the upkeep of all glass and escalator locations
• Effectively communicates with night managers and crew to sync work functions
• Communicates and enforces acceptable productivity, safety, and quality standards
• Conducts walk-thru inspections of the facility throughout the length of a shift
• Responsible for HR concerns for Day Core/Event Staff including hiring, employee evaluations, disciplinary actions, and payroll
• Maintains records for day core including sign-in/sign-out forms, equipment allocation, labor reports, inspection reports, teamwork schedules, and safety reports

• 2-3 years of experience in Housekeeping Management, background in sports/entertainment/luxury hospitality environment preferred
• High school degree or equivalent
• Experience managing large groups
• Experience in Housekeeping/Operations in a sports and entertainment facility
• Strong organizational skills and attention to detail
• Fluency in English with multilingual skills preferred, particularly in Spanish and/or Haitian Creole
• Strong written and verbal communication skills
• Strong understanding of cleaning supplies, techniques, and equipment
• Knowledge of OSHA requirements