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Location
Daytona Beach, FL, USA
Job Description
Job DescriptionThe NASCAR Sales Center, located in Daytona Beach, FL & Phoenix, AZ, are seeking Sales Center Representative(s) with previous call center experience for a full-time shift opening. The representative will be responsible for handling inbound calls for all NASCAR properties to generate revenue across all businesses. This is a position where this individual is the first contact with customers so they are expected to build loyalty with NASCAR related products and experiences. The Sales Center operates seven days a week including evenings, weekends, and holidays.
Duties include:
- Answering inbound calls from customers seeking to purchase advanced race tickets as well as general and/or account inquiries
- Responsible for product upselling including packages and hospitality options
- Staying up to date on relevant information across all NASCAR properties
- Accurately process payments via credit cards
- Professionally handle fan/customer inquiries
- Make outbound sales calls as needed
- Assist Internet Customers with account inquiries and online purchases
Qualifications Required
Qualifications Required- High School Diploma or equivalent
- Previous Call Center experience highly preferred
- Knowledge of ProVenue ticketing system highly preferred
- Strong customer service skills
- Solid Data entry and proficient computer skills
- Must work well in a fast-paced, ever changing environment
- Ability to work flexible hours – evening, weekends and holidays required
- Punctual and reliable attendance
- Problem solving, organizational and multi-tasking skills
- Professional appearance and demeanor
- Working knowledge of the internet
- Excellent telephone and communication skills